At LitGroup - BulkFlow, I support international customers with production issues, billing, and system updates. I guide users through application setup, data imports, and features, and follow up with paying subscribers to help address their issues.
I investigate customer cases, document details, and escalate technical problems to the appropriate teams. I also created and maintained support procedures, internal guidelines, and website help documentation.
At Esoft, I coordinated with Production, IT, and Accounting to support customer requests and on-time delivery. Earlier, as Project Coordinator, EN – VI at Vinalocalize, I oversaw an AI localization project for a U.S. technology corporation and prepared project reports for international clients.
