At Field Nation, I served as a Support Coordinator, mediating disputes and managing cases from investigation through resolution. I worked to identify root causes and reach fair outcomes.
As Social Media Coordinator at BSA – Brock University, I produced clear communications and analyzed CX platform data to reduce follow-up queries and recurring support issues.
At Entrepreneurs' Club of Toronto, I managed weekly communications and scheduling for stakeholders. As a Team Member at McDonald's – Pendale Plaza, I handled transactions and maintained order accuracy.
Earlier, I developed SEO-focused content and digital marketing strategies for freelance clients on Fiverr, and wrote and pitched articles for SHOUT – The Daily Star. I studied Labor Studies at Brock University.
