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Kate Joyce

@jobapplicationsuser

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Skilled professional with 3+ years experience providing excellent customer service.

Canada

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I am a skilled professional with over 3 years of experience providing excellent customer service. I am adaptable, driven, and detail-oriented, always working towards achieving company goals. I have a strong ability to communicate effectively and build interpersonal relationships, which allows me to excel in client interactions. I am proactive and eager to learn, always taking initiative to improve my skills and knowledge.

In addition to my customer service skills, I am a dynamic and results-oriented Marketing & Social Media Coordinator with a demonstrated track record in digital marketing, particularly within the B2B sector. I am eager to leverage 2-3 years of experience to drive marketing strategies and elevate brand visibility for an innovative organization. I am committed to contributing to an organization's mission.

Experience

Work history, roles, and key accomplishments

Current

Student Assistant

Current

University of Johannesburg

Jan 2016 - Present (9 years 5 months)

Supported academic and administrative tasks, contributing to the efficient operation of the Centre for Social Development in Africa.

Academic assistance Organizational Skills Team Collaboration Receptionist Duties Student Success Management Administrative Support Task Management

Supervisor

Tim Hortons

Jul 2023 - Dec 2023 (5 months)

Provided excellent customer service, ensured customer satisfaction, streamlined processes with colleagues, managed inventory, and adhered to health, safety, and sanitation guidelines.

Customer Service Inventory

Sales Account Executive

Universal Investing and consulting

Jul 2023 - Oct 2023 (3 months)

Currently employed as a Sales Account Executive, focusing on strategic sales initiatives and client management to drive business growth and market expansion.

Networking Strategic Sales Client Management Business Growth Market Expansion

Social Media Manager

Sevenza Energy

Mar 2023 - Jul 2023 (4 months)

Managed social media platforms, focusing on content creation, community engagement, and brand promotion, leading to increased brand recognition and community expansion.

Content Creation Strategic Marketing Social Media Management Audience Analysis

Marketing Operations Intern

MarketingCX - LinkedIn SUPREMACY

Jul 2022 - Sep 2022 (2 months)

Developed and executed LinkedIn marketing strategies, utilizing social selling tools to convert audience into loyal clients and facilitated community building.

LinkedIn marketing Audience conversion Engagement facilitation Community Building Social Selling Strategic Planning Customer Marketing

Medical Records Clerk

iContact BPO

Oct 2021 - Apr 2022 (6 months)

Retrieved medical records for issuance purposes, demonstrating an understanding of HIPAA Law to ensure patient information protection.

Medical records retrieval Patient information protection Confidentiality adherence Record keeping Data Management Data Entry

Call Center Representative

Icontact BPO

Feb 2020 - Nov 2021 (1 year 9 months)

Assisted customers via multiple channels, retrieved medical records for insurance clients, provided excellent customer service, and adhered to HIPPA laws.