Looking for a job

Feven Ghebre

@fevenghebre

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I am a communications professional transitioning into social media marketing and customer service.

Canada

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What I'm looking for

I’m seeking social media marketing, dispatch, or customer service roles where I can apply clear communication, organization, SEO and campaign experience in a collaborative, growth-focused environment; open to remote or hybrid work.

I am a driven, detail-oriented communications professional with a solid foundation in Communication and Media and practical experience across writing, production assistance, sales, and customer service.

I have published two mystery/fiction books and successfully managed a social media campaign that gained over 1,000 new followers while applying SEO techniques to increase content visibility by 15%.

My work history includes roles in sales, production assistance, creative writing, and volunteer logistics, where I improved office workflow efficiency by 20% and supported lead generation and client relations.

I am committed to clear, empathetic communication, continuous learning, and contributing to teams in social media marketing, dispatch, or customer service roles; I am comfortable working remote or hybrid.

Experience

Work history, roles, and key accomplishments

Sales Representative

Knightsbridgde Cleaning

Jan 2025 - Apr 2025 (3 months)

Developed and maintained strong relationships with new clients. Understood client needs and tailored the services to meet their requirements. Focused on realtors, property managers, staging companies, custom home builders, and moving companies in Toronto and the GTA.

Developed and implemented effective sales strategies to achieve targets. Present and promote our cleaning.

Creative Writer

Vocal Media

Feb 2022 - Apr 2023 (1 year 2 months)

• Engaged with a diverse audience through clear and compelling written content, including product reviews and informational articles.
• Applied research and problem-solving skills to create accurate and well-informed materials.
• Utilized SEO techniques to optimize content for search engines, increasing visibility by 15%.

Research Assistant

Shadybunch Youtube Series

Jul 2016 - Aug 2016 (1 month)

• Conducted in-depth research to support production needs, including scheduling and compliance with policies and procedures.
• Coordinated with multiple departments to ensure timely delivery of project requirements.

Production Assistant/Customer Service

Someplace Nice

Jan 2016 - Apr 2016 (3 months)

Answered and directed phone calls, ensuring timely and accurate communication between clients and internal teams.
Organized and maintained digital and physical filing systems, improving office efficiency by 20%.
Assisted clients with order pickups and resolved inquiries with professionalism and empathy.
Coordinated scheduling for meetings, projects, and deliveries, ensuring seamless workflows.

Volunteer

Daily Bread Food Bank

Mar 2010 - Apr 2010 (1 month)

Supported logistical operations by organizing inventory and assisting in dispatch
coordination for deliveries.

Education

Degrees, certifications, and relevant coursework

Google Career Certificate (Coursera)

Certificate, Digital Marketing and E-Commerce

Completed the Google Digital Marketing and E-commerce professional certificate via Coursera in 2024, covering digital marketing strategies, analytics, and e-commerce practices.