At North West Ambulance Service, I handle NHS 111 calls, gather information to support assessment and onward care, and follow approved clinical pathways. I recognise concerns that need escalation and maintain accurate, confidential records.
At Axcis Education, I provided classroom and learning support, including for pupils with additional needs, and assisted the lead teacher with activities and lesson preparation.
Earlier, I handled customer enquiries and appointment bookings at SMS PLC, and supported operations, staff training and supervision as Manager at KS Desserts. I hold a BSc (Hons) in Biomedical Science with a 2:1 from the University of Salford.
