Open to opportunities

Clement Roland

@clementroland

Message

Biomedical engineer and experienced health advisor skilled in remote sales, triage, and customer support.

United Kingdom

Message

What I'm looking for

I am seeking a remote role in sales, customer service, or healthcare advisory where I can use triage, telephone handling, and negotiation skills to improve patient and customer outcomes.

I am a biomedical engineer with extensive experience in telephone sales, NHS 111 health advice, and customer-facing roles, focused on accurate assessment and empathetic service. I consistently gather and record data, negotiate care pathways with patients, and dispatch emergency response when required.

In operations and sales roles I have managed day-to-day activities, coached new hires, improved customer retention, and met production targets while reducing downtime through hands-on machine maintenance. I have delivered technical recommendations, post-sales project support, and budget planning across clinical and commercial environments.

I bring strong communication, administration, and problem-solving skills, combined with adaptability and empathy, seeking to apply my remote call handling, triage, and sales expertise to roles that value service excellence and measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Health Advisor

Current

Yorkshire Ambulance Service

Aug 2024 - Present (1 year 6 months)

Conduct telephone assessments via NHS 111 pathway, directing patients to appropriate care and accurately entering clinical data while escalating emergencies and reporting incidents.

Clinical Data Entry Active Listening

Carer / Support Worker

Lotus Home Care Limited

Feb 2023 - Sep 2024 (1 year 7 months)

Provided person-centred care per care plans, checked mobility and assistive equipment functionality, and delivered reliable weekend support to service users across multiple locations.

Caregiving Equipment Checks Record keeping Empathy Time Management

Machine Operator

Decorative Panels Components Group

Apr 2023 - Jun 2024 (1 year 2 months)

Operated and calibrated Skipper 100 machining equipment to meet client specifications, performed first-line maintenance reducing downtime by over 60% and consistently exceeded daily output targets.

Quality Control Downtime Reduction

Sales Executive

Havre Medical Services

Jan 2021 - Sep 2022 (1 year 8 months)

Supported sales efforts for medical equipment using biomedical engineering knowledge to recommend solutions, improved new-customer retention by 65% and assisted post-sales project delivery and staff training.

Sales Biomedical Engineering Customer Retention Post Sales Upselling Customer Relationship Management Training

Operations Manager

Schiller AG (Nigeria)

Apr 2019 - Dec 2020 (1 year 8 months)

Managed daily operations and team tasking, led budget planning and preventative maintenance programs, and fostered cross-functional communication to meet sales and service objectives.

Operations Management Team Leadership Budgeting Preventive Maintenance Programs Process Improvement Relationship Management

Education

Degrees, certifications, and relevant coursework

All Nations University

Bachelor of Engineering, Biomedical Engineering

2012 - 2016

Completed a Bachelor of Engineering in Biomedical Engineering with coursework and practical training relevant to medical devices and clinical engineering.