Open to opportunities

Donna Lisseman

@donnalisseman

Message

I am a reliable clinical support and administrative worker experienced in NHS patient care.

United Kingdom

Message

What I'm looking for

I seek a patient-focused NHS role combining clinical support and administration where I can use my caseload management, manual handling and coordination skills, continue learning, and grow within a supportive team.

I am punctual, reliable and organised, currently working within the Therapies Department as an AHP Technical Instructor where I manage my own caseload daily and assist trained Therapists with mobilising patients and providing equipment to help with ADLs.

I have broad clinical support experience across NHS roles including radiology booking and CT/MRI assistance, operating department support and theatre stock checks; I have worked to tight deadlines and managed difficult situations while maintaining patient safety and documentation.

On the administrative side I have performed invoicing, filing, scanning, data input, payroll authorisation and Health & Safety checks, and I have experience dispatching clinicians, telephone triage and team leadership duties; I am always willing to learn new skills and progress within my role.

Experience

Work history, roles, and key accomplishments

Chat Host

Golden Hat Bingo

May 2014 - Sep 2014 (4 months)

Moderated online bingo rooms from home, engaged players to maintain a positive atmosphere and enforced site rules to ensure fair play.

Chat Moderation Customer Engagement Remote Work Community Management Time Management Conflict Resolution

Job Centre Volunteer

Willenhall Job Centre

Oct 2015 - Present (9 years 10 months)

Completed a two-week placement performing filing, photocopying, notice-board updates and secure recycling of confidential paperwork to support office operations.

Office Administration Confidential Waste Handling Data Entry Attention To Detail

Call Centre Operative

Sevacare

Apr 2014 - Present (11 years 4 months)

Worked temporary in a call centre monitoring CM2000, took calls from carers and clients, and maintained accurate records to support care coordination.

CM2000 Customer Service Data Entry Record keeping Multitasking

Education

Degrees, certifications, and relevant coursework

Walsall NHS

QCF Level 2, Health and Social Care

Achieved QCF Level 2 in Health and Social Care in 2014 through Walsall NHS.

Walsall College

NVQ Level 2, Childcare and Education

Achieved NVQ Level 2 in Childcare and Education in 2002 at Walsall College.

Willenhall Comprehensive School

GCSEs, Multiple subjects including English, Mathematics, Science, IT, Sociology, German and Home Economics

Grade: D-F

Obtained 10 GCSE passes (grades D–F) in subjects including English, Mathematics, Science, IT, Sociology, German and Home Economics at Willenhall Comprehensive School.