Open to opportunities

KHALIL TOUFFAHI

@khaliltouffahi

Message

Sales executive dedicated to exceptional customer satisfaction and operational excellence.

Morocco

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a professional sales executive with extensive experience in supervision, customer service, and marketing. My career has been marked by a commitment to operational excellence and outstanding customer satisfaction. I have a proven track record of achievements in various professional environments, where I have honed my problem-solving and operational management skills.

In my most recent role as a Supervisor at Déménagement du Nord, I successfully led moving teams, ensuring smooth operations and client satisfaction. My previous experience as a Sales Executive at Digibay and Electronia allowed me to develop strong sales and negotiation skills, where I consistently addressed customer inquiries and resolved issues effectively. I am also proficient in digital marketing and have a solid understanding of inventory and cash management.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

DÉMÉNAGEMENT DU NORD

Jul 2023 - Present (1 year 10 months)

Supervised moving teams to ensure smooth operations, planned relocations, and coordinated with clients to assess their needs. Managed problem resolution and adhered to safety and quality standards.

Logistics Customer Service Problem Solving Team Management Communication Operational Management

Sales Executive

DIGIBAY

Oct 2021 - Jul 2023 (1 year 9 months)

As a Sales Executive, I greeted customers, assisted them in finding products, and provided detailed information on features and benefits. I managed transactions, maintained inventory, and performed merchandising tasks to enhance sales.

Customer Service Sales Cash Management Inventory Management Product Knowledge Problem Solving Merchandise Communication Microsoft Office

Sales Executive

ELECTRONIA

Feb 2020 - Oct 2021 (1 year 8 months)

Promoted SONY brand products, particularly televisions, by welcoming customers, presenting product features, and providing purchasing advice to ensure customer satisfaction.

Sales Customer Service Communication Problem Solving Inventory Management Negotiation Microsoft Office

Back Office Manager

MONAUXILAIRE

Apr 2019 - Oct 2021 (2 years 6 months)

Managed orders, inventory, and returns while ensuring customer satisfaction. Coordinated shipments and provided exceptional customer support, including training staff and improving internal processes.

Order Management Inventory Management Customer Support Staff Training Problem Solving Communication Microsoft Office Logistics

Education

Degrees, certifications, and relevant coursework

Abdelmalek Essaadi University

DEUG, General Studies

2017 - 2019

Completed a DEUG (General University Studies Diploma), which provided foundational knowledge in various academic disciplines and prepared for further studies.

Abdelmalek Essaadi University

Bachelor's Degree, Economics and Management Sciences

2014 - 2019

Pursued a Bachelor's Degree in Economics and Management Sciences, focusing on the principles of economics, management theories, and practical applications in business environments.