MA

Open to opportunities

Malak Aitkassi

@malakaitkassi

Sales manager who improves customer outcomes through efficient operations and clear communication.

What I'm looking for

I’m looking for a customer-focused role where I can drive sales support, improve operational efficiency, and coordinate teams to solve issues quickly. I want a workplace that values clear communication, ownership, and continuous improvement.

I’m a Sales Manager with experience across customer service, store operations, and sales support—focused on delivering exceptional experiences from first contact through delivery. I’m known for responding quickly, handling requests professionally, and keeping customers informed throughout the process.

In my most recent role at Restoconcept, I supported customers during purchasing and order placement, prepared and followed up quotations, and processed requests via email and telephone. I also conducted site visits to help design and implement layout and property development plans.

From 2021 to 2024 at Eaton, I handled customer inquiries and complaints, processed orders from multiple channels, and created competitive price offers with timely follow-up. I resolved complex issues by coordinating with multiple departments to ensure swift, effective solutions and strong customer satisfaction.

Earlier at Defacto Retail as Store Manager, I led daily store operations and implemented inventory control procedures that reduced stock discrepancies by 20%. I also supported campaign execution by coordinating with design, project management, and production teams, and helped train new customer service staff.

Experience

Work history, roles, and key accomplishments

RE

Sales Manager

Restoconcept

Jan 2024 - Jan 2025 (1 year)

Provided customer support during purchasing and order placement, handling email and phone requests end-to-end. Conducted site visits, prepared and followed up quotations, and supported store layout redesign and stock management.

Customer Support Customer Relationship Management (CRM)Order Processing Stock Management Operational Efficiency

EA

Customer Service Representative

Eaton

Jan 2021 - Jan 2024 (3 years)

Resolved customer inquiries and complaints promptly while processing orders received by email, online, or phone. Managed quotation requests and coordinated with internal logistics, technical, pricing, and product teams to deliver timely, effective solutions and support staff training.

Customer Support Complaint Resolution Order Management Customer Service Training

DR

Store Manager

Defacto Retail

Jan 2015 - Jan 2018 (3 years)

Managed daily store operations to maintain high customer satisfaction and operational efficiency. Implemented inventory control procedures that reduced stock discrepancies by 20% and coordinated with suppliers and internal teams to support campaign execution.

Store Operations Management Inventory Control Supplier Coordination Stock Management Customer Feedback Analysis Operational Efficiency

Education

Degrees, certifications, and relevant coursework

AU

Abdelmalek Essaadi University

Master’s degree in International Trade, International Trade

2018 - 2020

Earned a Master’s degree in International Trade at Abdelmalek Essaadi University (2018–2020).

AU

Abdelmalek Essaadi University

Bachelor’s degree in Economics and Management, Economics and Management

2015 - 2018

Earned a Bachelor’s degree in Economics and Management at Abdelmalek Essaadi University (2015–2018).

Tech stack

Software and tools used professionally

Gmail

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