Open to opportunities

Khalid Munir

@khalidmunir

Message

Dedicated Customer Service Representative with expertise in case management.

Nigeria

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my customer service and data management skills.

I am a dedicated Customer Service Representative, Case Manager, and Data Entry Specialist with over 5 years of experience in managing client cases, providing exceptional customer service, and ensuring data accuracy. My career has been marked by a commitment to maintaining confidentiality and streamlining processes to enhance operational efficiency. I have successfully managed a caseload of 100 clients monthly, ensuring timely updates and effective communication regarding their case progress.

Throughout my professional journey, I have honed my skills in Microsoft Office Suite, particularly Excel, and have a proven track record of maintaining high accuracy in data management. My experience includes supervising a team of case managers, coordinating with legal professionals, and utilizing CRM software to improve service delivery. I am passionate about leveraging my technical skills and communication proficiency to enhance client satisfaction and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Supervisor / Case Manager / Data Entry Specialist

Kirkendall Dwyer LLP

May 2022 - May 2024 (2 years)

Managed a caseload of 100 clients monthly, ensuring timely updates and effective communication regarding case progress. Supervised 100 case managers and maintained 100% accuracy in application documentation and client records.

Customer Relationship Management Data Entry Database Management Microsoft Office Suite CRM Software Time Management Communication Skills Multitasking

Customer Service Representative / Data Entry Clerk

Talent Space

Jan 2021 - Apr 2022 (1 year 3 months)

Handled an average of 50 inbound and outbound calls daily, resolving customer inquiries and maintaining customer records with a 99% accuracy rate using CRM software. Conducted data analysis to improve service delivery.

Customer Service Data Entry CRM Software Communication Skills Data Analysis Time Management Multitasking Order Processing

Data Entry Specialist

Eagles Corporate Answers

Feb 2019 - Dec 2020 (1 year 10 months)

Transferred and entered data from paper formats to digital formats, ensuring accuracy and compliance with security protocols. Organized and maintained large datasets and updated records as needed.

Data Entry Database Management Microsoft Office Suite Data Security Compliance Time Management

Administrative Assistant

Data Pro

Jan 2017 - Nov 2018 (1 year 10 months)

Provided administrative support and data entry services while managing confidential information. Assisted team members and created process documentation to enhance operational efficiency.