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khaled aladly

@khaledaladly

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ServiceNow Developer at Deloitte Innovation Hub Egypt, configuring workflows and testing AI automations.

Egypt

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At Deloitte Innovation Hub Egypt, I configure ServiceNow workflows and manage the Knowledge Base lifecycle, from creation and review through approval and publishing. I also create notification scripts and test Virtual Agent and AI automations.

Previously, at Capgemini Egypt, I designed Flow Designer workflows, supported ITSM processes, and tested ServiceNow configurations. Before that, I handled end-user tickets and service requests as a Service Desk Analyst.

My computer engineering studies at British University in Egypt included projects in machine learning, embedded systems, MATLAB, and web development. I’ve also earned ServiceNow certifications in administration, application development, IT service management, customer service management, and CMDB and CSDM.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Deloitte Innovation Hub Egypt

Nov 2025 - Present (1 year)

Design and manage Knowledge Base lifecycle, configure workflows, and improve frontend usability. Support automation initiatives and perform system, integration, and user acceptance testing.

ServiceNow Knowledge Management Workflow Configuration Frontend Development Automation System Testing Integration Testing UAT Regression Testing Agile Scripting Virtual Agent AI Automation

ServiceNow Developer

Capgemini Egypt

Dec 2024 - Nov 2025 (11 months)

Performed system, integration, and user acceptance testing. Designed and configured Flow Designer workflows and automation, and supported ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.

ServiceNow Flow Designer Automation Update Sets ITSM Incident Management Problem Management Change Management Request Management Knowledge Management Testing UAT

Service Desk Analyst

Capgemini Egypt

Dec 2023 - Dec 2024 (1 year)

Addressed technical challenges promptly to achieve customer satisfaction. Managed and resolved technical issues, handled service requests, and ensured requests were fulfilled within SLAs.

Technical Support Troubleshooting Service Desk Ticketing Systems SLA Management Communication Skills Documentation IT Security

SAP MM Intern

ATOS Egypt

Sep 2023 - Dec 2023 (3 months)

Inputted and updated data related to materials, vendors, and purchase orders in the SAP MM system. Assisted in the creation and management of purchase requisitions and purchase orders.

SAPMM Data Entry Purchasing Agent Purchase Order Vendor coordination Cross Functional Collaboration

Member

Sorouh Developments

Jul 2023 - Jul 2023 (0 months)

Participated in Orientation Day to learn about the company's current projects in the new administrative capital.

HR Member

Social Club Infinity

Aug 2021 - May 2023 (1 year 9 months)

Managed the club's recruitment process, including advertising vacancies, screening applications, conducting interviews, and selecting suitable candidates. Managed attendance records and systems to track club members' attendance.

Recruitment Interviewing Attendance Management HR Operations

SAP SD Intern

Qabas AL Jazeera

Aug 2022 - Sep 2022 (1 month)

Gained fundamentals of SAP ERP systems and conducted business process analysis to find opportunities for improvement in the sales and distribution cycle. Configured and maintained pricing methods, tax determination, and output management in SAP SD.

SAP SD SAP ERP Business Process Analysis Pricing Configuration Tax Determination Output Management Collaboration