At Telecom Egypt, I work as a Services and Workflow Development Manager, building on experience in services and workflow development and customer service development.
Before my current role, I worked in services and workflow development at Telecom Egypt, then contributed as a Customer Service Development Team Member.
I hold an MBA in Business Administration, Management and Operations from Arab Academy for Science, Technology and Maritime Transport, and a bachelor's degree in Accounting from Faculty of Business, Alexandria University.
My training includes customer experience strategy, journey mapping, service excellence, operational excellence, and AI for business analysis.
