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Youssef Ahmed Talaat

@youssefahmed3

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IT Support Specialist focused on Windows/Linux systems, networking, and reliable helpdesk delivery.

Egypt

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What I'm looking for

I’m looking for a remote-ready IT Support/Help Desk role where I can resolve tickets fast, support Windows/Linux environments, and grow into junior systems administration—especially in structured teams that value documentation and good user communication.

I’m an IT Support professional with hands-on experience from an IT internship at Four Seasons Hotels and Resorts, where I monitored and resolved helpdesk requests in a live enterprise environment using ServiceNow ITSM.

I also built and documented a comprehensive, self-directed enterprise homelab spanning Active Directory, DHCP, DNS, Apache, HTTPS/SSL, Samba, SSH, Group Policy, and firewall configuration across 4 virtual machines—9 phases completed—to practice real sysadmin workflows with strong troubleshooting logs.

I’m Google IT Support Professional Certificate–trained and Cisco CCNA–certification focused, and I enjoy working where clear communication matters—supporting bilingual users in high-pressure, multinational hospitality settings.

Beyond infrastructure, I simulated helpdesk operations using Freshdesk against a live Active Directory setup, covering ticket resolution like password resets, unlocks, provisioning, and shared folder access, while managing accounts and deploying software via Group Policy.

Experience

Work history, roles, and key accomplishments

IT Support Intern

Four Seasons Hotels and Resorts

Jul 2025 - Aug 2025 (1 month)

Monitored and resolved IT support tickets in ServiceNow ITSM, triaging and following up across multiple hotel departments. Conducted hardware audits, diagnosed printer connectivity/driver issues, and provided first-line user support in a fast-paced, multilingual environment.

ServiceNow ITSM Printer Troubleshooting Asset Inventory

PMS Internship Trainee

Advanced Computer Technology (ACT)

Jul 2024 - Aug 2024 (1 month)

Trained within the Property Management System (Opera) team, learning front desk workflows including reservations, check-in/check-out, room inventory, and billing. Provided PMS-related technical troubleshooting and coordinated escalation when needed.

Opera PMS Property Management Systems Hotel Front Desk Workflows Technical Troubleshooting Customer Support

Event Support Host

Central Bank of Egypt

May 2023 - Present (2 years 11 months)

Provided guest coordination and professional customer support services during a major national banking event. Supported stakeholders in a high-stakes environment while maintaining clear communication and issue-handling under pressure.

Customer Service Event Coordination High Pressure Service

Education

Degrees, certifications, and relevant coursework

King Salman International University

BSc, Hotel and Hospitality Management

2022 - 2025

BSc in Hotel and Hospitality Management with training in customer service, operations, communication, and documentation. Coursework included Total Quality Management (TQM) and customer service management, building skills relevant to IT help desk support.

Dahab School

Hotel & Tourism Diploma, Customer Service Management

2020 - 2021

Secondary industrial joint education with a focus on customer service management within hotel and tourism studies. Built foundational skills in service delivery and operational problem-solving.