Khairul Jemain

Responsible for sourcing and screening potential candidates, negotiating packages, and recruiting talent for positions in Malaysia and Singapore. Additionally, I facilitate job placements in Singapore and educational opportunities in Australia, offering various certifications for school leavers and professionals.

Implemented process improvements, work-safe SOPs, and standardization across operations. Supervised building maintenance, deployed digital solutions, and negotiated costs with vendors for projects and contracts. Managed vendor relationships, improved customer service, and handled staff discipline and appraisals.

Acquired, inducted, trained, and retained staff, while also deciding on best practices, BCP, DR, and audit findings solutions. Implemented ERP solutions and leveraged global site projects and strategies to optimize business unit performance.

Implemented digital solutions and tested prototype solutions to enhance operational efficiency. Facilitated communication flow-down and drove continuous support improvement initiatives. Reviewed OPEX, CAPEX, and key metrics to optimize financial performance and improved EUS Helpdesk Call Center support across L1, L2, and L3.

Defined security standards and managed infrastructure support and maintenance. Analyzed changes and upgrades to improve network availability, refreshing LAN, WAN, Telco, and Servers. Developed technician skills and enhanced facility management.

Conducted biweekly meetings to optimize turnaround time and gathered user interface information from end-users. Provided instructions to the application/development team for changes, planned user acceptance testing, and managed sign-offs. Attended to and troubleshot user issues, trained employees on new application features, and managed equipment installation, moves, additions, changes, and decomm

Developed an application to import and process mainframe files, and maintained existing in-house databases for Finance, QA, Engineering, and EHS. Developed new programs based on user requirements for Tools, Calibrations, and WIP Tracker, and debugged application errors.

Conducted monthly meetings with customers to gather requirements and provided quotations, processed purchase orders, scheduled deliveries, and submitted invoices. Surveyed market trends and customer feedback, and led product content and brochure development.

Developed databases for customers and visited customer sites to resolve technical and software issues. Resolved customer issues on-site and gathered customer requirements, designing, building, testing, and deploying applications.