Dickey Wangmo
@dickeywangmo
I resolve customer inquiries and travel disruptions with calm, multilingual support.
FranceWhat I'm looking for
I've supported customers at British Airways and IndiGo Airlines, resolving booking changes, service disruptions, complaints, and high-volume travel inquiries by phone, email, and in person.
Now working in front-of-house service in the Paris region, I bring calm communication, accurate payment processing, and fluent English, Hindi, and Tibetan alongside conversational French.
Experience
Work history, roles, and key accomplishments
Restaurant Server & Front-of-House Staff
Various Establishments
Jan 2022 - Present (4 years 8 months)
Greeted diverse international guests, assisted with orders, and provided clear product recommendations in fast-paced environments. Processed daily counter and tableside transactions accurately using cash, card, and digital payment vouchers.
Customer Support Agent
British Airways
May 2019 - Jul 2021 (2 years 2 months)
Responded to inbound customer phone calls and emails regarding inquiries, schedule changes, and general service support. Utilized specialized database software to verify account details, process booking modifications, and apply company policy.
Senior Customer Relations Executive
IndiGo Airlines
Apr 2016 - Jan 2017 (9 months)
Addressed escalated customer feedback and formal complaints via email and phone correspondence. Investigated service issues to deliver fair, policy-compliant answers and maintain positive client relationships.
Customer Service Representative
IndiGo Airlines
Jan 2011 - Mar 2016 (5 years 2 months)
Processed high volumes of customer email inquiries concerning missing items, delays, and general travel logistics. Provided face-to-face assistance at service counters, managing check-ins and updating passengers in real time.
Education
Degrees, certifications, and relevant coursework
Baldwin Women's Methodist College
Bachelor's Degree, Commerce
Bachelor's Degree in Commerce from Baldwin Women's Methodist College in Bangalore, India.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Skills
Interested in hiring Dickey?
You can contact Dickey and 90k+ other talented remote workers on Himalayas.
Message DickeyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
