Open to opportunities

Dickey Wangmo

@dickeywangmo

Message

I resolve customer inquiries and travel disruptions with calm, multilingual support.

France

Message

What I'm looking for

I'm looking for a customer support role where I can resolve inquiries, explain policies clearly, de-escalate issues, and help customers through complex service situations.

I've supported customers at British Airways and IndiGo Airlines, resolving booking changes, service disruptions, complaints, and high-volume travel inquiries by phone, email, and in person.

Now working in front-of-house service in the Paris region, I bring calm communication, accurate payment processing, and fluent English, Hindi, and Tibetan alongside conversational French.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Server & Front-of-House Staff

Current

Various Establishments

Jan 2022 - Present (4 years 10 months)

Greeted diverse international guests, assisted with orders, and provided clear product recommendations in fast-paced environments. Processed daily counter and tableside transactions accurately using cash, card, and digital payment vouchers.

Customer Service Cash Handling Payment Processing Teamwork Communication Skills

Customer Support Agent

British Airways

May 2019 - Jul 2021 (2 years 2 months)

Responded to inbound customer phone calls and emails regarding inquiries, schedule changes, and general service support. Utilized specialized database software to verify account details, process booking modifications, and apply company policy.

Customer Support

Phone Communication Email Communication Database Software Booking Modifications

Policy Application

Senior Customer Relations Executive

IndiGo Airlines

Apr 2016 - Jan 2017 (9 months)

Addressed escalated customer feedback and formal complaints via email and phone correspondence. Investigated service issues to deliver fair, policy-compliant answers and maintain positive client relationships.

Client Relations Complaint Handling Email Communication Phone Communication Investigation Policy Compliance

Customer Service Representative

IndiGo Airlines

Jan 2011 - Mar 2016 (5 years 2 months)

Processed high volumes of customer email inquiries concerning missing items, delays, and general travel logistics. Provided face-to-face assistance at service counters, managing check-ins and updating passengers in real time.

Customer Service Email Communication

Face To Face Support

Check In Management

Real Time Updates

Service Level Agreements