Khadijah Wushishi

I am a customer support specialist with over three years’ experience delivering empathetic, accurate support across SaaS, fintech, and e-commerce platforms. I consistently handle high-volume live chat, email, and phone inquiries while optimizing onboarding and documentation to reduce ticket recurrence.

At Shawn Exchange and Finnew Fintech I supported hundreds of users monthly, led KYC and account setups, authored knowledge-base content, and collaborated with product and fraud teams to protect accounts and escalate technical issues. My efforts helped raise CSAT into the mid-90s, cut repeat tickets by 30%, and shorten approval times by 40%.

I thrive in remote, startup environments, prioritizing clear communication, process improvement, and customer retention. I enjoy working in fast-paced, real-money contexts and bring a customer-first mindset, attention to detail, and a collaborative approach to cross-functional teams.