Open to opportunities

Kha'Azraa Taylor

@khaazraataylor

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Hospitality and marketing professional driving customer experience and brand growth.

United States

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What I'm looking for

I seek a role combining guest-focused hospitality operations and strategic marketing where I can improve customer experience, grow brand presence, and mentor teams.

I am a hospitality and marketing professional with hands-on experience in front-of-house operations, social media management, and content marketing. I focus on creating exceptional guest experiences and aligning day-to-day operations with brand identity.

In leadership roles I directed bar operations for a high-volume establishment, developed seasonal cocktail menus, and ensured service quality through team collaboration and training. I have been recognized for outstanding customer service and for gathering actionable guest feedback that informed internal teams.

As a marketing associate I researched market opportunities, analyzed industry trends and competitors, and supported media outreach by drafting pitches and maintaining press lists. I also created blog posts, press releases, social content, and assisted with email newsletters to expand audience reach.

I bring strong communication, adaptability, creative problem solving, and teamwork to roles that require both operational excellence and strategic marketing execution.

Experience

Work history, roles, and key accomplishments

Bar Director

Unknown

Mar 2024 - Mar 2025 (1 year)

Directed all front-of-house bar operations for a high-volume establishment, designing seasonal cocktail menus and improving daily service flow to elevate guest experience. Led staff training and aligned offerings with brand identity to increase consistency and customer satisfaction.

Bar Management Menu Development Staff Training Guest Experience Inventory Management Team Leadership Customer Service

Barista / Field Crew

Unknown

Sep 2023 - Dec 2024 (1 year 3 months)

Served customers and maintained product standards across locations, provided actionable feedback to internal teams, and contributed to cross-sell opportunities that improved revenue and service quality. Recognized for exceptional customer-focused service and reliable performance.

Customer Service Product Knowledge Feedback Teamwork Quality Control Communication

Marketing Associate

Unknown

Sep 2022 - Sep 2023 (1 year)

Researched market opportunities and competitor trends to develop strategic marketing initiatives and expand brand presence; supported media outreach by drafting pitches and maintaining press lists. Contributed to projects that improved collaboration and visibility.

Market Research Competitive Analysis Media Pitching Brand Strategy Content Planning

Content Coordinator

Unknown

Apr 2021 - Apr 2022 (1 year)

Created blog posts, press releases, social media content, and assisted in drafting and distributing email newsletters to grow audience engagement. Supported content workflows to improve reach and consistency across channels.

Content Creation Social Media Newsletters Copywriting

Education

Degrees, certifications, and relevant coursework

City Colleges of Chicago - Harold Washington College

Hospitality / Marketing

Activities and societies: Front-of-house bar operations, social media content creation, cocktail menu development, customer service and team collaboration.

Attended Harold Washington College (City Colleges of Chicago) focusing on hospitality and marketing-related coursework and practical front-of-house operations experience.