Open to opportunities

Keziah Ocran

@keziahocran

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Dedicated midwifery student focused on patient-centered communication, professionalism, and high-pressure teamwork.

United Kingdom

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What I'm looking for

I’m looking for a role where I can grow in a multidisciplinary team, deliver patient-centered support, and apply strong communication, professionalism, and attention to detail—especially in high-pressure, caring environments.

I am a dedicated second-year midwifery student with a background in media studies. I bring a strong foundation in communication, professionalism, creative problem solving, and teamwork.

I thrive in fast paced, high-pressure environments where time management matters. Through roles in customer-facing settings, I strengthened my interpersonal skills and maintained attention to detail while resolving concerns and supporting others.

My experience includes managing customer concerns and inquiries, handling cash responsibly, and addressing payment queries and minor complaints. I also supported unhappy customers with a focus on increasing customer satisfaction.

I’m committed to developing my skills while working in multidisciplinary teams. I aim to bring patience and kindness to client care, supported by my experience as a care worker and my ability to shadow senior staff and learn on each shift.

Experience

Work history, roles, and key accomplishments

Customer Service

Victoria's Secret

Oct 2024 - Mar 2025 (5 months)

Provided customer service in a fast-paced retail environment by handling customer concerns, resolving payment queries, and maintaining brand standards. Supported shoppers with product knowledge, recommendations, and cash handling responsibilities.

Customer Service Problem Solving Interpersonal Communication Product Knowledge Product Recommendations Cash Handling Customer Complaint Resolution Time Management

Waitress, Barback, FOH

Arc Hospitality (Agency)

Aug 2021 - Feb 2023 (1 year 6 months)

Worked across well-known stadiums while multitasking and managing time to support waiting tables. Handled unhappy customers to increase customer satisfaction.

Time Management Multitasking Customer Service

Waitress, Barback, FOH

Arc Hospitality

Aug 2021 - Feb 2023 (1 year 6 months)

Worked as a waitress, barback, and front-of-house staff member at well-known stadiums, multitasking to manage waiting tables and improve customer satisfaction when handling unhappy customers.

Barback Support Multitasking Time Management Customer Satisfaction

Care worker

NatGab Services

Sep 2020 - Aug 2021 (11 months)

Assisted clients who were unable to bath, feed, and clothe themselves, and helped ensure safe toilet access for clients able to move. Built rapport with repeat clients and shadowed senior staff during shifts.

Personal Care Bathing Feeding Assistance Dressing Assistance Patience Patient Assistance Teamwork

Waitress

Gig-Fortnum & Mason “The Gallery”

Nov 2019 - Mar 2020 (4 months)

Provided friendly, courteous service to guests and supported restaurant setup, cleanup, and prep work. Answered menu questions with recommendations and completed sanitisation and organisation of food and storage areas.

Guest Service Friendly Communication Menu Recommendations Restaurant Setup And Cleanup Sanitising Equipment Maintenance PrEP