Ashley User
@ashleykelly15
Marketing and customer service professional with remote experience, strong communication skills, and fluency in English, Portuguese, and Spanish.
What I'm looking for
I am a marketing and business professional with hands-on experience in customer service, business operations, marketing support, and client communications. I have worked in fast-paced environments where I handled scheduling, data entry, customer inquiries, and sensitive information, while maintaining a positive and professional experience for clients.
My background includes roles in call center support, business development, and marketing, where I assisted with market research, performance tracking, PR efforts, and day-to-day operations. I am highly organized, detail-oriented, and comfortable using CRM systems, Microsoft Office, and other digital tools to support teams and improve workflows. I also have experience working remotely and collaborating with diverse teams.
I am fluent in English, Portuguese, and Spanish, which allows me to communicate effectively with a wide range of clients. My career interests are focused on remote roles in customer service, client success, marketing support, or operations, where I can help people, contribute to company goals, and continue growing professionally.
Experience
Work history, roles, and key accomplishments
Marketing Intern
Leren
Oct 2025 - Nov 2025 (1 month)
Conducted market research and analyzed key performance metrics to inform PR campaigns and marketing strategy; supported project management and goal tracking for cross-cultural teams.
Business Development Assistant
BR Plumbing
Nov 2023 - Dec 2024 (1 year 1 month)
Managed vendor communications and supported business development projects while processing invoices and maintaining QuickBooks to improve financial tracking and client relationships.
Call Center Representative
Child Smiles
Apr 2023 - Jul 2023 (3 months)
Scheduled and coordinated patient appointments, verified insurance eligibility, and performed accurate data entry while delivering customer service in a high-volume call center.
Sales & Marketing Associate
Trendsetter Marketing
Sep 2021 - Jan 2023 (1 year 4 months)
Promoted services through advertising, calls, and outreach campaigns, built and maintained customer memberships, and contributed to marketing and sales strategy execution.
Education
Degrees, certifications, and relevant coursework
Kean University
Bachelor of Science, Marketing
Pursuing a Bachelor of Science in Marketing with expected completion in May 2026, focusing on marketing, PR, and data analysis.
Union County College
Associate's Degree, Business
Completed an Associate's Degree in Business in June 2023 with coursework supporting business development and administrative skills.
Elizabeth High School
High School Diploma, Finance
Graduated from Elizabeth High School's Academy of Finance program in June 2020, emphasizing finance and career readiness.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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