Open to opportunities

Keysha Warren

@keyshawarren

Message

I improve patient financial access, revenue cycle operations, and compassionate healthcare service.

United States

Message

What I'm looking for

I'm looking to bring my healthcare revenue cycle, patient financial counseling, insurance authorization, and customer service experience to a supportive healthcare team where I can continue learning and help patients navigate care and financial options.

I'm currently supporting Rehabilitation Hospital of Indiana as a PFS Associate, managing credit balance accounts, bad debt resolution, accounts receivable workflows, and patient financial assistance discussions.

Across roles with St. Vincent, IU Health, Goodman Campbell Brain and Spine, Brickyard Healthcare, and Robin Run Healthcare, I've handled insurance verification, prior authorizations, patient scheduling, admissions, financial counseling, and follow-up with patients and families.

I bring 17 years of medical experience and more than 25 years in customer service. My work is grounded in clear communication, careful documentation, HIPAA compliance, and helping patients understand payment options and insurance benefits during stressful moments.

I'm eager to keep learning, quickly pick up new information, and contribute my revenue cycle, patient access, and relationship-building experience to a healthcare team.

Experience

Work history, roles, and key accomplishments

Current

PFS Associate

Current

Rehabilitation Hospital of Indiana

Jan 2025 - Present (1 year 8 months)

Managed credit balance accounts and prioritized task assignments to ensure timely resolution and meet organizational deadlines. Consulted with patients to assess eligibility and provide guidance on financial assistance programs and payment options.

Credit Balance Management Accounts Receivable Patient Financial Counseling Compliance Workflow Coordination

Executive Assistant

Fay Biccard Glick Center

Jan 2024 - Jan 2025 (1 year)

Prioritized tasks effectively to meet deadlines and maintained confidential files, documents, and records in an organized manner. Prepared meeting agendas and took detailed minutes during conferences.

Calendar Management Confidentiality Meeting Coordination Correspondence Stakeholder Relations

Admission Coordinator

Robin Run Healthcare

Jan 2023 - Jan 2024 (1 year)

Gave tours of the facility for potential new patients and followed up with families once patients returned home. Provided support to families and patients throughout the admission process.

Patient Admissions Customer Service Family Support Facility Tours

Admission Director

Brickyard Healthcare

Jan 2022 - Jan 2023 (1 year)

Processed new admission paperwork and marketed the facility in the community. Ensured readiness of rooms and followed up with families once patients returned home.

Admissions Marketing Room Readiness

Patient Office Coordinator

St. Vincent

Jan 2021 - Jan 2022 (1 year)

Greeted patients and checked them in for therapy appointments, scheduled new and follow-up appointments, and ran daily morning reports. Prepared new patient charts and verified new therapy orders.

Patient Scheduling Customer Service Chart Preparation Order Verification Reporting

Patient Account Representative

IU Health

Jan 2019 - Jan 2021 (2 years)

Performed insurance verification and processed prior authorizations for surgeries. Worked with Medicaid and commercial insurance authorizations.

Insurance Verification Prior Authorizations Medicaid Commercial Insurance

Financial Counselor

Goodman Campbell Brain and Spine

Jan 2018 - Jan 2019 (1 year)

Worked with patients regarding their account balances and payment options. Prepared patient surgery prepayments and collected payments prior to surgery.

Patient Financial Counseling Account Management