Melinda Link

I’m a patient financial counselor and call center representative with experience supporting patients through copays/deductibles, payment plans, and collections workflows. I handle applying payments and credits while keeping patient communication clear and respectful.

In my current remote role at PE GI Solutions, I collect debt and collection payments, assist patients with their copays/deductibles for procedures, and set up payment plans. I also manage payment application and credits to keep accounts accurate.

Previously, I worked as a Customer Service Rep scheduling patients and handling call center support, including rescheduling and patient scheduling. I also served as a Medical Assistant/Front Desk professional where I checked patients in/out, took vitals, performed reminder calls, managed prior authorizations through insurance, and collected lab specimens.

My background blends revenue cycle and clinical support, with strength in medical terminology, ICD-10, insurance medical billing, and organized patient care. I’m reliable with multi-line phone systems, EMR systems, and detailed administrative documentation, backed by CPR/BLS certification.