Looking for a job

Ciara Hoover

@ciarahoover

Message

I improve healthcare reimbursement by resolving complex accounts, denials, and patient financial issues.

United States

Message

What I'm looking for

I'm looking to contribute my healthcare revenue cycle experience in a role focused on resolving complex accounts, improving reimbursement outcomes, supporting compliance, and strengthening patient financial services.

At Advocate Health, I manage complex patient accounts, aged balances, high-dollar claims, and specialized revenue cycle projects. I analyze denial, payer opportunity, and credit balance reports to improve reimbursement outcomes and billing accuracy.

Across hospital, orthodontic, and pediatric dentistry settings, I’ve supported insurance verification, patient access, financial counseling, billing, and treatment coordination. I also perform quality audits, prepare Medicare and Medicaid credit balance reports, and train new team members.

Experience

Work history, roles, and key accomplishments

Current

Patient Accounts Specialist

Current

Advocate Health

Sep 2025 - Present (1 year)

Manage complex patient accounts, aged balances, high-dollar claims, and specialized revenue cycle projects. Analyze denial, payer opportunity, and credit balance reports to identify reimbursement trends and operational improvements.

Epic Denial Management Credit Balance Analyst Quality Assurance Root Cause Analysis Medicare Medicaid Reporting Analytics team training

Treatment Coordinator

Zammitti & Gidaly Orthodontics

Jan 2025 - Sep 2025 (8 months)

Present treatment plans and financial options while serving as the primary liaison for new patients. Verify insurance benefits and maintain accurate financial records.

Treatment Planning Insurance Verification Financial Counseling Radiography Patient Coordination

Health Care Coordinator

Winning Smiles

Jan 2024 - Dec 2024 (11 months)

Managed patient scheduling, insurance verification, billing support, treatment coordination, and patient financial communications.

Patient Scheduling Insurance Verification Billing Support Treatment Coordination Patient Advocacy

Patient Services Coordinator

Star Orthodontics

Jan 2021 - Dec 2024 (3 years 11 months)

Managed patient scheduling, insurance verification, billing support, treatment coordination, and patient financial communications.

Patient Scheduling Insurance Verification Billing Support Treatment Coordination Patient Advocacy

Patient Care Coordinator

SouthPark Pediatric Dentistry

Jan 2018 - Dec 2020 (2 years 11 months)

Managed patient scheduling, insurance verification, billing support, treatment coordination, and patient financial communications.

Patient Scheduling Insurance Verification Billing Support Treatment Coordination Patient Advocacy

Patient Service Representative (PRN)

Atrium Health

Jan 2025 - Present (1 year 8 months)

Register patients, verify demographics and insurance eligibility, and maintain accurate electronic health records. Collect payments, explain financial responsibilities, and assist patients with financial assistance resources.

Patient Registration Insurance Verification HIPAA EMTALA Medicare Customer Service Electronic Health Records (EHR)