Open to opportunities

juan guerrero

@juanguerrero1

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Dedicated financial counselor with expertise in healthcare revenue cycles.

United States

Message

What I'm looking for

I am looking for a leadership role that allows me to mentor others and improve processes in healthcare finance.

I am a dedicated and experienced Financial Counselor with a strong background in hospital revenue cycle operations, insurance verification, and patient access. My career has been marked by a commitment to proactively resolving operational issues and supporting team development beyond standard responsibilities. I excel at facilitating patient understanding of healthcare costs and securing appropriate financial arrangements, ensuring that patients receive the support they need.

Currently, I am pursuing a leadership role where I can leverage my mentoring experience and contributions to process improvement. My experience at Houston Methodist Hospital has honed my skills in conducting patient interviews, ensuring registration accuracy, and negotiating pre-service payments. I take pride in my ability to educate patients on their insurance benefits and resolve complex billing issues, always striving for service excellence.

Throughout my career, I have demonstrated a strong ability to train and mentor team members, enhancing workflow efficiency and staff confidence. I am passionate about improving patient access and financial counseling processes, and I am eager to bring my expertise to a leadership position where I can make a significant impact.

Experience

Work history, roles, and key accomplishments

Current

Financial Counselor I

Current

Houston Methodist Hospital

Apr 2023 - Present (2 years 3 months)

Conducted patient interviews to obtain demographic and financial data, ensuring registration and insurance verification accuracy. Supported financial clearance by providing estimates, screening for financial assistance, and negotiating pre-service payments.

Insurance Verification Financial Counseling Epic Microsoft Office Suite CRM Systems

Patient Access Representative III

Memorial Hermann Hospital

Aug 2018 - Present (6 years 11 months)

Registered trauma, inpatient, and emergency room patients, including LIFE Flight cases and inter-facility transfers. Trained new team members and supported pilot projects for improved front-end processes.

ER Registration Training Mentorship Workflow Optimization

Scheduler II

Memorial Hermann Hospital

Apr 2018 - Present (7 years 3 months)

Received incoming calls from patients and physicians to assist with scheduling, rescheduling, and cancelling appointments. Provided clear and accurate procedural instructions and responded to questions about imaging, lab tests, and specialty care.

Scheduling Appointment Management Clinical Knowledge Patient Coordination Calendar Management

In-Person Assistant

SRA International

Sep 2014 - Present (10 years 10 months)

Educated consumers on ACA and government-sponsored healthcare programs. Facilitated enrollment in Medicaid, CHIP, and marketplace plans; conducted community outreach to promote health literacy.

ACA Healthcare Enrollment Community Outreach

Member / Provider Services Representative

Community Health Choice (Harris Health)

Sep 2014 - Present (10 years 10 months)

Provided benefit clarification, policy recommendations, and eligibility assessments to members and providers. Resolved inquiries and escalated cases as necessary, maintaining performance metrics.

Policy Recommendations Inquiry Resolution Performance Metrics

Education

Degrees, certifications, and relevant coursework

Western Governors University (WGU)

Bachelor of Science, Business Administration, Healthcare Management

Currently pursuing a Bachelor of Science in Business Administration with a focus on Healthcare Management. This program enhances understanding of healthcare operations and strategic business practices.

Sanford Brown College

Medical Assistant Diploma, Medical Assisting

Completed a Medical Assistant Diploma program, gaining foundational knowledge in clinical and administrative healthcare functions. This included training in patient care, medical procedures, and office management.