Kanhai Lisle
@kanhailisle
Customer-oriented technical support expert and Linux engineer.
What I'm looking for
I am a customer-oriented technical support expert and Linux engineer with over 7 years of solid experience in infrastructure management and technical support. My expertise lies in troubleshooting and issue resolution, where I have consistently delivered critical solutions in enterprise and software development environments.
Throughout my career, I have maintained a high level of client satisfaction, achieving a 95% CSAT score in my role as a Technical Support Engineer at Plesk International GmbH. I have collaborated with various teams to enhance system performance and streamline processes, ensuring that clients receive the best possible support and solutions tailored to their needs.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Plesk International GmbH
Jan 2022 - Feb 2022 (1 month)
Provided high-quality technical support to partners and clients via phone, email, and chat. Assisted with installation, configuration, and maintenance of Plesk, achieving a 95% CSAT score. Contributed to the knowledge base and grew expertise in web application services.
Technical Support Analyst
Wavestec LLC
Feb 2021 - Feb 2022 (1 year)
Reviewed and documented processes for a new mobile application and web portal. Conducted testing, updated user documentation, and provided technical support to users, ensuring smooth onboarding and issue resolution.
System Engineer
Vertis Technologies
May 2019 - Apr 2020 (11 months)
Supported clients by resolving tickets through the Zoho system, troubleshooting application and server issues, and implementing POS systems. Collaborated with development teams to customize applications and improve infrastructure.
System Engineer
10UP Inc.
May 2019 - Apr 2020 (11 months)
Troubleshot and resolved issues in AWS and Azure environments, collaborated with DevOps on system issues, and supported CI/CD pipeline creation. Employed automation tools for staging and production environments.
Senior Infrastructure Engineer
CTRL-IT
Jan 2018 - May 2019 (1 year 4 months)
Planned and implemented projects for stakeholders, including banking and e-commerce applications. Collaborated on Linux infrastructure and ensured compliance with security standards.
Lead Linux Engineer
CTRL-IT
Jan 2018 - May 2019 (1 year 4 months)
Managed Linux team and network operations, deploying end-to-end solutions for various systems. Focused on security and resource optimization while collaborating with architectural teams.
Education
Degrees, certifications, and relevant coursework
The University of the West Indies
Bachelor of Science, Computer Science
Pursued a Bachelor of Science in Computer Sciences, focusing on various aspects of computer science and technology. The program included coursework in programming, systems analysis, and software development.
Campion College
High School Diploma, General Education
Completed high school education with a focus on academic excellence, preparing for further studies in higher education.
The University of the West Indies School of Continuing Studies
Certificate of Distinction, Information Technology
Completed a Certificate of Distinction in Continuing Studies focusing on PC Support and Maintenance, enhancing technical skills in computer support.
iCreate Limited
Introduction to Cybersecurity, Cybersecurity
Completed an introductory course in Cybersecurity, gaining foundational knowledge in protecting computer systems and networks from cyber threats.
Availability
Location
Authorized to work in
Job categories
Skills
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