Kanhai Lisle

Provided high-quality technical support to partners and clients via phone, email, and chat. Assisted with installation, configuration, and maintenance of Plesk, achieving a 95% CSAT score. Contributed to the knowledge base and grew expertise in web application services.

Reviewed and documented processes for a new mobile application and web portal. Conducted testing, updated user documentation, and provided technical support to users, ensuring smooth onboarding and issue resolution.

Supported clients by resolving tickets through the Zoho system, troubleshooting application and server issues, and implementing POS systems. Collaborated with development teams to customize applications and improve infrastructure.

Troubleshot and resolved issues in AWS and Azure environments, collaborated with DevOps on system issues, and supported CI/CD pipeline creation. Employed automation tools for staging and production environments.

Planned and implemented projects for stakeholders, including banking and e-commerce applications. Collaborated on Linux infrastructure and ensured compliance with security standards.

Managed Linux team and network operations, deploying end-to-end solutions for various systems. Focused on security and resource optimization while collaborating with architectural teams.

Pursued a Bachelor of Science in Computer Sciences, focusing on various aspects of computer science and technology. The program included coursework in programming, systems analysis, and software development.

Completed high school education with a focus on academic excellence, preparing for further studies in higher education.

Completed a Certificate of Distinction in Continuing Studies focusing on PC Support and Maintenance, enhancing technical skills in computer support.

Completed an introductory course in Cybersecurity, gaining foundational knowledge in protecting computer systems and networks from cyber threats.