Kevon Francis
@kevonfrancis
Enthusiastic customer service representative eager to contribute to team success.
What I'm looking for
I am an enthusiastic customer service representative with a strong commitment to contributing to team success through hard work and attention to detail. My experience in the customer service industry has equipped me with a clear understanding of the importance of customer satisfaction and the role it plays in business success.
Having earned an Associate degree in customer service from Brown's Town Community College, I have developed excellent organizational skills and a motivation to learn and grow in my field. My previous role at Continuum Solutions allowed me to assist customers in need of roadside services, ensuring they were back on the road as quickly as possible. I take pride in my ability to communicate effectively and work collaboratively within a team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Continuum Solutions
Jul 2021 - Present (4 years 1 month)
Provided assistance to customers in need of roadside services, ensuring their prompt return to the road. Focused on efficient problem-solving to minimize customer downtime.
Education
Degrees, certifications, and relevant coursework
Brown's Town Community College
Associate degree, Customer Service
2018 - 2020
Completed an Associate degree in Customer Service, gaining foundational knowledge in customer relations and service strategies. Developed skills essential for effective customer interaction and support.
Cedric Titus High School
Diploma, Business Studies
2015 - 2018
Grade: 7 CXC subjects
Obtained a Diploma in Business Studies, covering core business principles and practices. Achieved 7 CXC subjects, including Mathematics and English, demonstrating a strong academic foundation.
Availability
Location
Authorized to work in
Job categories
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