KWKevin Wangombe
@kevinwangombe
Quality Analyst with strong leadership and analytical skills.
KenyaWhat I'm looking for
I am Kevin Ndiang’ui Wang’ombe, a dedicated professional with a diploma in Electrical & Electronics Engineering. My career has been shaped by my experiences at Samasource Kenya Limited, where I have honed my skills in quality analysis, team leadership, and data management. I thrive in dynamic environments and enjoy the challenges that come with improving processes and helping others develop their skills.
Throughout my tenure at Samasource, I have successfully managed teams, provided constructive feedback, and ensured that performance standards are met. My ability to analyze work output and coach team members has not only improved individual performance but also contributed to the overall success of the organization. I am passionate about fostering teamwork and maximizing potential, which I believe are key components of a thriving workplace.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Samasource Kenya Limited
Jan 2019 - May 2025 (6 years 4 months)
Analyzed agents' work output against project guidelines and provided feedback to team leaders for coaching. Maintained up-to-date records of individual agent quality performance for use in performance reviews.
Acting Team Leader
Samasource Kenya Limited
Jun 2021 - Aug 2022 (1 year 2 months)
Managed, organized, and coordinated the day-to-day work of a contact center team to deliver high service standards. Provided support, coaching, and training to team members, ensuring productivity and achievement of KPIs.
Data Annotation Specialist
Samasource Kenya Limited
Aug 2017 - Dec 2018 (1 year 4 months)
Maintained data work requirements by following data program techniques and procedures, meeting quality thresholds. Verified entered data by reviewing, correcting, deleting, or reentering data and purging files.
Cyber Attendant
Synepole Enterprises Limited
Sep 2014 - Aug 2016 (1 year 11 months)
Served as a cyber attendant and merchandiser, assisting customers and managing product displays. Performed computer maintenance and servicing, addressing both hardware and software issues.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Professional Studies
Diploma, Electrical & Electronics Engineering
Studied Electrical & Electronics Engineering, gaining foundational knowledge and practical skills in the field. Completed coursework and projects relevant to electrical and electronic systems.
Ngobit Boys Secondary School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, focusing on a broad curriculum to prepare for higher education. Achieved the Kenya Certificate of Secondary Education.
Ruai Primary School
Kenya Certificate of Primary Education, General Studies
Completed primary education, acquiring fundamental knowledge across various subjects. Achieved the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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