At FEEDONOMICS, LLC, I implemented account data sync automation across multiple platforms, reducing Ops Manager workload by 20% and saving $120k annually. I also developed task and communication automations for two Enterprise clients, reducing ticket closure times by 35–40%.
As Enterprise Technical Lead, I streamlined ticket routing and workflow automations in Zoho Desk, and generated ticket follow-up reminders and low-activity reports. I led development of an integrated knowledge base and cross-functional workflows using Confluence and Jira.
Before that, I worked as an Enterprise Support Specialist I & II, optimizing client data and configuring exports for marketplaces and client platforms. At GALAXYCON, LLC, I managed product listings and inventory for autographed memorabilia and facilitated third-party channel growth.
