KPKevin Pajaron
@kevinpajaron
Experienced customer service representative with a focus on sales.
PhilippinesWhat I'm looking for
My name is Kevin C. Pajaron, and I am an experienced Customer Service Representative and Sales Specialist with three years of total work experience. I have spent one year in the BPO industry and two years in sales, where I honed my skills in customer-centric service and upselling techniques. My commitment to providing exceptional support has allowed me to exceed customer expectations consistently.
During my tenure at Intercontinental Hotel Groups as a Sales Specialist, I successfully managed customer interactions, ensuring personalized and friendly service that fostered customer retention. My experience at Callnovo Philippines as a Concierge further developed my ability to handle customer inquiries with professionalism and efficiency. I am eager to bring my skills in problem-solving, teamwork, and market research to a new opportunity where I can contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Sales Specialist
Intercontinental Hotel Groups
Sep 2021 - Feb 2023 (1 year 5 months)
Worked as a Sales Specialist, focusing on upselling and closing deals to enhance customer satisfaction and retention. Provided exceptional service and support to clients, ensuring their needs were met in a timely manner.
Concierge
Callnovo Philippines
Mar 2021 - Aug 2021 (5 months)
Served as a Concierge, delivering personalized customer service and support. Handled customer inquiries and complaints with a focus on maintaining a courteous and calm demeanor.
Customer Service Representative
Sutherland Global
Jan 2020 - Feb 2021 (1 year 1 month)
Worked as a Customer Service Representative, providing support and assistance to customers. Utilized a customer-centric approach to resolve issues and enhance customer experience.
Education
Degrees, certifications, and relevant coursework
NTNueva Ecija University of Science and Technology
Bachelor of Science, Civil Engineering
2018 - 2022
Studied Civil Engineering, focusing on the principles of engineering, mathematics, and physics to design and construct infrastructure projects.
WUWesleyan University-Philippines
Senior High School, General Education
2016 - 2018
Completed Senior High School education with a focus on preparing for higher education and developing critical thinking skills.
Marciano del Rosario Memorial National High School
Junior High School, General Education
2012 - 2016
Completed Junior High School education, focusing on foundational subjects to prepare for Senior High School.
Ibabao Bana Elementary School
Primary School, General Education
2005 - 2012
Completed Primary School education, focusing on basic subjects such as mathematics, science, and language.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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