Jasmine Good

I am an IT professional with over 5 years of experience, currently serving as an IT Specialist in the US Army. My role involves managing a Help Desk team, providing technical support to over 200 users, and ensuring the timely resolution of issues. I take pride in my ability to lead and mentor diverse teams in high-pressure environments, which has resulted in a significant improvement in overall team performance.

My expertise lies in network security and compliance, backed by my CompTIA Security+ certification. I have developed and enforced IT policies and security protocols, administered user accounts within Active Directory, and maintained detailed documentation of IT infrastructure. My commitment to enhancing system performance is evident in my proactive approach to educating employees on proper procedures, which has led to a substantial reduction in policy violations.