Open to opportunities

Kevin Gales

@kevingales

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Business analyst and product owner specializing in digital payments.

United States

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What I'm looking for

I seek product or analyst roles in fintech or banking where I can drive payments innovation, work in cross-functional Agile teams, and deliver measurable operational improvements.

I am a Business Analyst and Product Owner with eight years of experience in banking and fintech, focused on digital payment solutions, mobile applications, and API integrations. I lead backlog management, create detailed user stories and acceptance criteria, and partner with cross-functional teams to deliver secure, user-centric financial products.

My work has reduced project time and cost, improved test coverage accuracy, and streamlined onboarding and reporting through automation and process improvements. I am practiced in Agile methodologies and tools such as Jira, Confluence, and ServiceNow, and I bring hands-on experience with EDI, XML, SWIFT, ACH, and API contract validation.

Experience

Work history, roles, and key accomplishments

Current

Business Systems Analyst

Current

PNC Bank

Mar 2025 - Present (8 months)

Led backlog management and prioritization for mobile app features and created user stories and acceptance criteria for API integrations, improving user engagement and API reliability. Collaborated with developers and architects to validate API contracts, troubleshoot payload issues, and maintain Confluence documentation for dependencies and testing workflows.

Backlog Management API Integration Jira Confluence Agile Mobile Apps API Contract Validation Troubleshooting

Business Analyst

First Citizens

Apr 2024 - Jul 2024 (3 months)

Implemented ServiceNow-based triage strategies for payment issues and developed protocols that reduced client wait times and improved operational effectiveness by 10%. Created RCA documentation for Financial Risk Management and tracked incidents for monitoring and analysis.

ServiceNow RCA Tracking Excel Incident Tracking Change Management

Product Owner

BNY Mellon

Aug 2022 - Apr 2024 (1 year 8 months)

Implemented Agile Scrum and backlog grooming to reduce project time and cost by 20%, oversaw client migration to a new payment platform, and defined QA strategy while directing resolution of 500+ IT incidents. Led adoption of Confluence and developed a custom testing tool that improved test coverage accuracy by 50%.

Product Ownership Agile Scrum Backlog Grooming Confluence QA Strategy Incident Management EDI Test Automation

Business Analyst

BNY Mellon

Jan 2020 - Aug 2022 (2 years 7 months)

Produced reports using Treasury EDGE, SWIFT, and ACH to reduce errors by 25%, managed testing and setup for 2,000+ client accounts, and automated reporting with Excel macros to cut reporting time by 30%. Supported transaction processing in EDI X12, XML, SWIFT, and mainframe formats and conducted RCA for AML compliance issues.