At Fiserv, I designed the Embedded Finance team's end-to-end delivery process, from sales handoff through onboarding, implementation, go-live, and maintenance. I used Appian's Implementation Engine to automate workflows and created digital intake forms to reduce manual effort.
Previously, at Valley National Bank, I supported a Digital Lending Transformation spanning retail and SME portfolios. I designed TO-BE workflows that reduced manual touchpoints by 30% and automated regulatory reporting extracts, reducing manual reconciliation time by 40%.

