Kevin Capunitan
@kevincapunitan
Expert customer care specialist dedicated to exceptional service delivery.
What I'm looking for
With a strong background in customer care, I have honed my skills in delivering exceptional service to clients across various sectors. My experience as a Customer Service Representative at Sagility has equipped me with the ability to assist customers with their healthcare and insurance needs, ensuring they make informed decisions regarding their coverage and benefits. I pride myself on resolving issues efficiently while providing an extraordinary customer experience.
In addition to my role at Sagility, I have also worked with Afni, where I supported telecommunications customers with their service plans and billing inquiries. My commitment to customer satisfaction is further demonstrated through my volunteer work as a Nursing Assistant during the Covid vaccination process, where I provided essential guidance to patients. I am passionate about helping others and thrive in environments where I can make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Afni
Jun 2024 - Aug 2024 (2 months)
In my role as a Customer Service Representative at Afni, I assisted telecommunications customers with service plans, billing inquiries, and insurance questions, ensuring customer satisfaction and effective problem resolution.
Customer Care Specialist
Sagility
Jul 2022 - Apr 2024 (1 year 9 months)
As a Customer Care Specialist at Sagility, I provided expert support to customers regarding their healthcare and insurance needs. I assisted clients in making informed decisions and resolving issues through phone and chat, ensuring a positive customer experience.
Nursing Assistant
South Superhighway Medical Center
Feb 2021 - Mar 2021 (1 month)
As a Nursing Assistant during the Covid vaccination process, I assisted patients by providing information on vaccination schedules and guidelines, ensuring a smooth and informative experience for all patients.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help
Bachelor of Science, Radiologic Technology
2013 - 2018
Studied Radiologic Technology, focusing on the principles and practices of radiologic imaging and patient care.
Saint Michael’s College of Laguna
High School Diploma, General Education
Completed high school education, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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