Keturah PellKP
Open to opportunities

Keturah Pell

@keturahpell

People-first leader blending operations, team development, and the arts.

United States
Message

What I'm looking for

I seek a role that values creativity and collaboration, fostering growth and innovation.

I’m a hands-on, people-focused leader with 15+ years of experience in operations and team development across healthcare and retail. I’ve built and supported teams through onboarding, training, and process improvements that drive efficiency and strengthen team dynamics. With a background that blends creative thinking and practical execution, I lead with clarity, empathy, and a focus on helping teams work smarter together

Before my time in operations and customer experience, I studied fine art and art history which still shapes how I communicate visually, design processes, and support environments where people can thrive.

I'm especially drawn to roles in People Operations, HR, and Talent Strategy, particularly within creative or service-driven brands, where I can combine structure with culture and help organizations grow from the inside out.

Experience

Work history, roles, and key accomplishments

SS
Current

Assistant Manager, Customer Service

Soundview Medical Supply

Mar 2024 - Present (1 year 4 months)

Lead internal projects focused on workflow optimization, team training, and operational consistency across a multi-state Medicaid service model. Design and manage resources such as onboarding programs, tracking systems, and internal guides—ensuring team alignment, regulatory compliance, and a high standard of customer experience.

GI

Operations Manager

Gap Inc.

Mar 2010 - May 2023 (13 years 2 months)

Led operations, HR coordination, and talent development for $10M+ retail locations, overseeing the full employee lifecycle—from hiring and onboarding to training, scheduling, and team performance. Collaborated with sales and visual teams to align staffing, merchandising, and customer experience strategies under a unified, brand-consistent approach.

MS

Studio Intern

Milk Studios

Assisted in shoot prep, set organization, and client support. Learned foundational creative operations in a high-volume, fast-paced setting.

Education

Degrees, certifications, and relevant coursework

Otis College of Art and Design logoOD

Otis College of Art and Design

Bachelor of Fine Arts, Fine Art

0

Studied fine art with a minor in art history. Gained a creative foundation that influences system building, visual communication, and creating supportive work environments.

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