Keturah Pell
@keturahpell
People-first leader blending operations, team development, and the arts.
What I'm looking for
I’m a hands-on, people-focused leader with 15+ years of experience in operations and team development across healthcare and retail. I’ve built and supported teams through onboarding, training, and process improvements that drive efficiency and strengthen team dynamics. With a background that blends creative thinking and practical execution, I lead with clarity, empathy, and a focus on helping teams work smarter together
Before my time in operations and customer experience, I studied fine art and art history which still shapes how I communicate visually, design processes, and support environments where people can thrive.
I'm especially drawn to roles in People Operations, HR, and Talent Strategy, particularly within creative or service-driven brands, where I can combine structure with culture and help organizations grow from the inside out.
Experience
Work history, roles, and key accomplishments
Assistant Manager, Customer Service
Soundview Medical Supply
Mar 2024 - Present (1 year 4 months)
Lead internal projects focused on workflow optimization, team training, and operational consistency across a multi-state Medicaid service model. Design and manage resources such as onboarding programs, tracking systems, and internal guides—ensuring team alignment, regulatory compliance, and a high standard of customer experience.
Operations Manager
Gap Inc.
Mar 2010 - May 2023 (13 years 2 months)
Led operations, HR coordination, and talent development for $10M+ retail locations, overseeing the full employee lifecycle—from hiring and onboarding to training, scheduling, and team performance. Collaborated with sales and visual teams to align staffing, merchandising, and customer experience strategies under a unified, brand-consistent approach.
Studio Intern
Milk Studios
Assisted in shoot prep, set organization, and client support. Learned foundational creative operations in a high-volume, fast-paced setting.
Education
Degrees, certifications, and relevant coursework
Otis College of Art and Design
Bachelor of Fine Arts, Fine Art
Studied fine art with a minor in art history. Gained a creative foundation that influences system building, visual communication, and creating supportive work environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Keturah?
You can contact Keturah and 90k+ other talented remote workers on Himalayas.
Message KeturahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
