Open to opportunities

Keturah Pell

@keturahpell

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People-first leader blending operations, team development, and the arts.

United States

Message

What I'm looking for

I seek a role that values creativity and collaboration, fostering growth and innovation.

With over 15 years of experience in operations and team development, I am a people-first leader dedicated to fostering environments where individuals can thrive. My background spans healthcare and retail, where I have successfully managed large teams and coordinated cross-functional projects. My approach to leadership is rooted in clarity, empathy, and intention, ensuring that every team member feels valued and supported.

Currently, I serve as the Assistant Manager of Customer Service at Soundview Medical Supply, where I lead internal projects focused on workflow optimization and team training. My creative foundation in fine art and art history informs my ability to build systems and communicate visually, allowing me to merge structure with creativity in my work. I am particularly passionate about roles in creative operations, HR, and talent acquisition, where I can help organizations grow from the inside out.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager, Customer Service

Current

Soundview Medical Supply

Mar 2024 - Present (1 year 2 months)

Lead internal projects focused on workflow optimization, team training, and operational consistency across a multi-state Medicaid service model. Design and manage resources such as onboarding programs, tracking systems, and internal guides—ensuring team alignment, regulatory compliance, and a high standard of customer experience.

Workflow Optimization Operational Consistency Onboarding Regulatory Compliance Customer Experience

Operations Manager

Gap Inc.

Mar 2010 - May 2023 (13 years 2 months)

Led operations, HR coordination, and talent development for $10M+ retail locations, overseeing the full employee lifecycle—from hiring and onboarding to training, scheduling, and team performance. Collaborated with sales and visual teams to align staffing, merchandising, and customer experience strategies under a unified, brand-consistent approach.

Operations Management Talent Development Employee Lifecycle Hiring Onboarding Training Scheduling

Studio Intern

Milk Studios

Assisted in shoot prep, set organization, and client support. Learned foundational creative operations in a high-volume, fast-paced setting.

Shoot Preparation

Education

Degrees, certifications, and relevant coursework

Otis College of Art and Design

Bachelor of Fine Arts, Fine Art

Studied fine art with a minor in art history. Gained a creative foundation that influences system building, visual communication, and creating supportive work environments.