Keishena Payne

Built and leads an organization-wide recruiting strategy aligned with an equity-focused mission. Partners with executive leadership to define workforce needs and shape organizational structure, developing inclusive and scalable processes to attract mission-aligned candidates.

Architected and scaled an inclusive hiring framework, significantly increasing diverse hires and recruiting over 150 top-tier candidates across various departments. Managed a full-cycle recruiting team, advised senior leadership on workforce planning, and reduced recruitment costs while improving retention.

Hired 70% of corporate leadership roles and developed new ATS processes and hiring manager training tools. Launched employer brand campaigns, led company-wide hiring events, and built an HR data dashboard to track key hiring metrics.

Oversaw talent pipeline strategy for fulfillment operations, hiring over 470 associates, and rolled out new hire experience and onboarding improvements. Built strong partnerships with community organizations to support local hiring needs and created a company-wide employee recognition program.

Directed HR strategy for over 230 team members, serving as a strategic advisor to store leadership and driving cultural transformation that reduced turnover. Handled complex employee relations, mentored HR teams in succession planning and compliance, and led internal communications and community outreach.

Studied Marketing and Management, gaining foundational knowledge in business strategy and organizational leadership. Developed skills in market analysis, consumer behavior, and effective team management.

Completed an Associate of Science degree in Fashion Merchandising. Focused on the business aspects of the fashion industry, including retail operations, product development, and visual merchandising.