Open to opportunities

Keshane K

@keshanek

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Motivated Law and Business major with extensive customer service experience.

Canada

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my skills in a dynamic environment.

I am a motivated and results-driven Law and Business major with extensive experience in customer service, sales, and administrative support. My strong organizational skills and attention to detail enable me to manage multiple tasks in fast-paced, client-focused environments effectively. I pride myself on being a strong team player with excellent communication and problem-solving skills, committed to delivering exceptional service and contributing to organizational success.

As the CEO and Event Manager at IceddOut Entertainment, I have successfully led events with over 800 attendees, generating significant profits and enhancing organizational success. My ability to negotiate vendor contracts and streamline registration processes has improved guest satisfaction and operational efficiency. Additionally, my experience as a Sales Associate at TJX Winners has honed my skills in customer engagement and training new associates, further demonstrating my strong work ethic and ability to thrive with minimal supervision.

With a Bachelor of Commerce in Business Management, I have developed a solid foundation in business law and legal analysis, equipping me with the skills necessary to navigate complex business environments. I am eager to leverage my diverse skill set and experiences in a challenging new role that allows me to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

CEO and Event Manager

Current

IceddOut Entertainment

Feb 2023 - Present (2 years 4 months)

Led events with over 800 attendees, generating more than $10,000 in profits and significantly enhancing organizational success. Negotiated vendor contracts to secure cost-effective solutions, ensuring seamless event execution and optimizing overall event delivery.

Event Management Budget Management Team Leadership Security Management Event Planning Customer Service Communication Problem Solving Project Coordination

Current

Sales Associate

Current

TJX Winners

Apr 2022 - Present (3 years 2 months)

Organized over 10 racks daily, significantly enhancing store appeal and customer engagement while processing cash transactions with precision. Trained 10-15 new associates monthly in merchandise presentation and customer service, facilitating efficient merchandise flow from the backroom to the sales floor.

Customer Service Sales Merchandise Training Teamwork Inventory Management Communication

Administrative Assistant

Vcare Physio & Rehab

Dec 2023 - Feb 2024 (2 months)

Managed a multi-line phone system, ensuring efficient call routing and message delivery while maintaining patient confidentiality and adhering to privacy policies. Provided exceptional customer service, addressing inquiries and coordinating with insurance companies for claim updates and patient eligibility inquiries.

Administrative Support Customer Service Confidentiality Claims Multi Line Phone Systems Scheduling Data Entry Communication Problem Solving

Administrative Assistant-Co-op

Lynde Dermatology

Sep 2019 - Mar 2020 (6 months)

Managed calls, emails, and scheduling for patient appointments, enhancing communication efficiency and streamlining patient check-in and follow-up processes. Handled referrals and billing, ensuring accurate and timely processing of medical documents, and implemented digital filing to optimize workflows.

Administrative Support Scheduling Medical Billing E Filing Customer Service Communication Data Management Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Ted Rogers School of Management, Toronto Metropolitan University

Bachelor of Commerce, Business Management, Law and Business

Activities and societies: Applied legal analysis, critical thinking, and communication skills for business consulting. Developed strategies for researching and utilizing legal sources to effectively write for a business audience. Refined legal research skills to analyze regulations, contract clauses, and disputes in business contexts.

Pursuing a program in Business Management with a major in Law & Business and a minor in Criminology. Studied the court system in Canada, the Charter of Rights and Freedoms, and the law of torts. Focused on the legal requirements for forming a valid contract, gaining a foundation to bind valid contracts with other entrepreneurs.