Emily Lall

Created and finalized meeting minutes, agendas, and board materials. Managed schedules and calendars across various time zones to ensure efficient coordination of meetings and project timelines.

Helped identify and reach out to potential sponsors, donors, and partners to support fundraising initiatives. Collaborated on creating promotional materials, managing social media campaigns, and driving event awareness.

Communicated with clients to troubleshoot software issues and developed new departmental processes to enhance client service delivery. Coordinated materials for meetings, including post-meeting write-ups and follow-up emails.

Handled an average of 45 calls per day from unsatisfied customers regarding their cell phone service. Achieved a 91% customer satisfaction rate and contributed to a 45% reduction in churn.

Provided client advising and comprehensive guidance based on financial needs. Collaborated with clients on financial planning to develop strategies for achieving their short-term and long-term goals.

Obtained Canada-wide licensing, excluding Quebec, in life insurance, accident and sickness, ethics, and segregated funds and annuities. This program provided comprehensive knowledge and skills essential for a career in financial services.

Completed an Honors Bachelor of Arts with a concentration in Law and a minor in Human Rights and Social Justice. This program provided a strong foundation in legal principles and social justice issues.