Ker Sap

Provided general benefits information to customers from a brand advocate perspective. Communicated with customers through incoming calls to assist with all insurance queries, including understanding policies, explaining claim processes, and the overall working of their insurance.

Provided frontline customer support for iRhythm Technologies (Healthcare) and UNUM Dental (Insurance), addressing inquiries with professionalism and accuracy. Assisted customers with account information, benefits clarification, and issue resolution while adhering to HIPAA and data privacy standards.

Delivered insurance and pharmacy support for Bankers Life & Casualty and Humana Pharmacy customers. Assisted policyholders and patients with claims inquiries, coverage details, and order status.

Managed props sourcing, organization, and availability for multiple theatre productions. Supported actors with line prompts, prop coordination, and rehearsal readiness.

Supported special needs students integrated into mainstream Grade 9 classrooms. Assisted with classwork, assignments, and individualized learning support across subject areas.

Assisted customers with scheduling pickups and deliveries for courier services. Ensured accurate documentation and timely coordination of logistics requests.

Supported backstage production teams by coordinating show flow and performance timing. Assisted producers to ensure seamless execution of live events and ceremonies.

Pursued a Bachelor's degree in Drama in Education but did not complete the program.

Completed Caribbean Secondary Education Certificate (CSEC) with 7 subjects.

Earned Level 1 certification covering communication, teamwork, and interpersonal skills.