At Sagility, I supported US healthcare programs across pharmacy and medical accounts, helping patients and plan members with claims, prescription coverage, and medical account inquiries while following HIPAA and privacy guidelines.
I also guided customers through portal logins, password resets, and other access issues over chat. When account disputes or technical bugs required additional help, I escalated them to technical support teams and followed up.
At The Office Gurus, I handled tenant inquiries and complaints for Mainstreet, including maintenance and billing concerns, and generated work orders for appliance repairs. Earlier, I assisted customers with electronics and bill payments at Brighter Dayz Internet & Electronics and supported customers with billing and service issues at St. Thomas Cable Network Limited.
