phobos User
@phobosuser
Dedicated community manager with a passion for client relationships.
What I'm looking for
I am a dedicated and results-driven professional with a proven track record in account management and community management. My passion lies in forging meaningful client relationships, driving revenue growth, and developing innovative marketing strategies. I excel in identifying opportunities, implementing effective sales tactics, and nurturing long-lasting partnerships.
In my recent role as a Community Manager at Layer AI, I successfully led operations on social media and community engagement, significantly enhancing the project's online presence. I developed content for various platforms and conducted research on AI technologies, creating detailed guides that contributed to customer satisfaction and community growth.
Previously, I worked as a Merchant Support Agent at Joom, where I onboarded sellers and helped them improve their sales through custom strategies. My experience also includes leading a Customer Support Team at Gamefreedom Project, where I managed advertising campaigns and engaged with users to enhance their experience. I am committed to leveraging my skills to drive success in future endeavors.
Experience
Work history, roles, and key accomplishments
Community Manager
Layer AI
Nov 2023 - Apr 2024 (5 months)
Led social media and community operations, successfully initiating the project's social media presence. Achieved significant community growth, leading to increased customer satisfaction and engagement.
Merchant Support Agent
Joom
Aug 2022 - Aug 2023 (1 year)
Onboarded new and experienced sellers, providing strategies to enhance their sales performance. Managed merchant communications and developed automated resolution bots and macros for efficient support.
Customer Support Representative
Gamefreedom Project
Jan 2021 - May 2022 (1 year 4 months)
Led the Customer Support Team and managed the project's advertisement campaigns, attracting more customers. Spearheaded social media management and content creation using editing tools.
Education
Degrees, certifications, and relevant coursework
Moscow State University
Russian Language and Literature, Russian Language and Literature
2022 - 2023
Studied Russian Language and Literature at Moscow State University. Focused on developing a deep understanding of the language and its literary traditions.
Ankara University
Russian Language and Literature, Russian Language and Literature
2019 - 2023
Pursued a degree in Russian Language and Literature at Ankara University. Gained comprehensive knowledge of Russian language, culture, and literary works.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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