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Keosha Willis

@keoshawillis

Notary Public and Loan Signing Agent at 380 NOTARY & PROCESSING LLC, handling time-sensitive mortgage and real estate documents.

United States

Message

At 380 NOTARY & PROCESSING LLC, I provide notarial and loan signing services for mortgage, real estate, financial, and legal documents. I guide clients through document packages, coordinate appointments, and check that required signatures and notarizations are completed correctly.

At USAA, I managed assigned auto claims, investigated coverage and liability, and negotiated settlements within my authority. My background also includes mortgage loan servicing, title review, credit disputes, and customer service, supported by my State Notary Commissions in North Carolina and Virginia.

Experience

Work history, roles, and key accomplishments

Patient Service Call Center Representative

Manpower/Conduent

Handled high-volume calls, researched alternative funding options, conducted insurance verifications, and processed insurance claims for Enbrel recipients. Advocated on behalf of patients to resolve reimbursement issues.

Call Center Insurance Verification Claims Processing Customer Service Research Advocacy

Owner | Notary Public | Loan Signing Agent

380 Notary & Processing LLC

Operates an independent professional services business supporting individuals, real estate professionals, lenders, and title-related transactions with document execution and processing services. Reviews and handles mortgage, real estate, financial, and legal documentation with a focus on accuracy and confidentiality.

Notary Loan Signings Document Processing Client Communication Time Management Attention To Detail Confidentiality Scheduling Pipeline Management

Realtor / Showing Assistant

1st Class Realty

Listed and negotiated sales prices, assisted buyers in purchasing properties, and communicated between clients and agents. Verified employment and assets, evaluated credit reports, and ensured deadlines for deposits and escrow funds.

Real Estate Sales Negotiation Credit Analysis FHA Guidelines Customer Service Communication Skills

Customer Service Technician – Part Time

Department of Motor Vehicle

Analyzed and maintained customer records, processed service requests, and assisted customers with insurance policy questions. Provided quality service and customer satisfaction through effective communication and education.

Customer Service Records Management Policy Processing Communication Skills State Regulations

Claims Adjuster

USAA

Managed assigned claims caseload comprising complex damages requiring knowledge of claims coverage and potential legal liability. Investigated damages, determined coverage, negotiated settlements, and maintained accurate claim file documentation.

Claims Management Liability Investigations Coverage Analysis Negotiation Documentation Subrogation SIU Referrals Customer Service

Title Review Specialist (Contractor)

Wells Fargo

Reviewed supporting documents for liquidation options, analyzed credit and account status, and followed up with supporting teams. Verified title insurance, obtained PMI/MI policy evidence, and maintained workflow in Equator and MSP.

Title Review Credit Analysis Loan Processing Equator MSP FHA FNMA Conventional Foreclosure Refinancing

Member Services Specialist

Centene

Served as dedicated point of contact for clients and candidates needing assistance with drug and occupational health screening requests. Registered applicants for services, performed data entry, and responded to member and provider inquiries.

Customer Service Data Entry Inbound Outbound Calls problem resolution Communication Skills Health Screenings

Credit Disputes Team Lead

Portfolio Recovery Associates

Served as liaison between seller, debtor, and other parties regarding disputed accounts, ensuring adherence to CFPB guidelines and identifying FDCPA/FCRA violations. Assisted with training, monitored the floor, and handled escalated calls.

Credit Dispute Management CFPB FDCPA FCRA Team Leadership Training Escalation Handling Reporting

Export Customer Specialist (Northeast Region)

CMA CGM

Expedited customer issues with urgency, obtained shipping instructions for bills of lading, and liaised with agencies worldwide to ensure smooth transport of goods. Maintained strong rapport with accounts through personalized communication.

Customer Service Shipping Documentation Bills Of Lading Communication Skills Logistics Problem Solving

Client Services Associate

Capital Group

Provided operational and technical guidance on internal controls, served as liaison between internal and external clients, and participated in department initiatives. Handled inbound call center and help desk duties.

Customer Service Financial Services Data Analysis Internal Controls Help Desk Communication Skills