katrina jackson

Assisted homeowners with routine and complex issues and requests in a call center environment, utilizing an advanced telephony system. Provided exceptional customer service, explained mortgage-based process information, and made decisions to resolve customer issues while maintaining performance metrics.

Assisted homeowners with routine and complex issues in a call center environment, utilizing an advanced telephony system. Provided exceptional customer service, explained mortgage-based process information, and resolved customer issues while handling inbound/outbound calls.

Responsible for specific aspects of Initial Credentialing processing, adhering to NCQA, State, and Federal regulations. Reviewed, investigated, and processed primary source verifications for medical providers in a timely manner within the Echo-VerityStream system.

Completed enrollment applications, assisted with clinician onboarding, and processed initial CAQH applications. Performed Primary Source Verification, ensured compliance with federal and regulatory bodies, and guided providers in completing state license and CAQH processes.

Responsible for specific aspects of Initial Credentialing processing, adhering to National Committee for Quality Assurance, State, and Federal regulations. Reviewed, investigated, and processed primary source verifications for medical providers in a timely, efficient manner within the Echo-VerityStream system.

Completed enrollment applications, assisted with clinician onboarding, and processed initial CAQH applications. Performed Primary Source Verification, ensured compliance with federal and regulatory bodies, and guided providers through state license and CAQH processes.

Progressed through multiple roles, including Provider Data Management Specialist and Document Management Specialist, before becoming a Licensed Insurance Agent. Serviced clients daily with various insurance products, engaging with consumers through high-volume calls for over 4,000 Credit Union members nationwide.

Worked in multiple positions across various companies, including Blue Cross Blue Shield, HISCOX, and CUNA Mutual. Trained staff on provider data management, updated business insurance policies, and became licensed in all 50 states to service clients with insurance products.

Ensured practitioner and facility data was up to date in provider files, researching DEA information, licensing, malpractice, and general education. Gathered and uploaded documentation to facilitate provider participation with Anthem.

Facilitated multiple trainings for photographers in the Hampton Roads area. Photographed families within a 15-minute window, enhanced photographs, and consistently maintained a sales quota studio average of $8,000+ per week.

Completed a Bachelor of Science degree with a focus on Business Management. Gained foundational knowledge in business operations and strategic planning.