KTKeon Tran
@keontran
Motivated IT support specialist-in-training with a passion for growth.
United StatesWhat I'm looking for
I am a motivated IT support specialist-in-training, currently pursuing the Google IT Support Certificate. My passion lies in building a career that supports my loved ones while allowing for personal and technical growth. Known for being a fast learner and an empathetic communicator, I thrive in environments that require calm problem-solving and adaptability to new software and user interfaces.
In my current role as an E-Commerce Associate at King Soopers, I have been entrusted with lead responsibilities, overseeing e-commerce operations and training new associates. My experience in managing high-volume orders and providing excellent customer service has honed my team-oriented mindset and ability to work under pressure. I am eager to grow within a remote-first, people-centered team where I can contribute my skills and continue to develop professionally.
Experience
Work history, roles, and key accomplishments
E-Commerce Associate / Produce Clerk
King Soopers (Kroger)
Mar 2024 - Present (1 year 5 months)
Handpicked for lead responsibilities as part of management relief, overseeing e-commerce operations and delegating tasks in the absence of supervisors. Provided excellent customer service, ensured timely order fulfillment, and trained new associates in one of the highest volume King Soopers in the state.
Barista / Opener
Master Tea
Sep 2020 - Dec 2023 (3 years 3 months)
Opened the shop and operated solo during morning shifts, managing all tasks independently. Managed shop responsibilities including ordering, prep, inventory, and cleanup.
Low Voltage Technician
SEFNCO Communications
Jun 2020 - Aug 2020 (2 months)
Trained in ISP (Inside Plant) installations, including running and organizing Cat6 cables through commercial buildings. Learned fundamentals of coax splicing and signal integrity under guidance from senior technicians.
Education
Degrees, certifications, and relevant coursework
Google (Coursera)
Professional Certificate, IT Support
Currently pursuing the Google IT Support Professional Certificate through Coursera. This program focuses on essential IT support skills.
Prairie View High School
High School Diploma, General Studies
2015 - 2019
Activities and societies: Member of DECA (Distributive Education Clubs of America)
Graduated from Prairie View High School in 2019. Was a member of DECA (Distributive Education Clubs of America).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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