Wissam Hammoud
@wissamhammoud
Detail-oriented IT support specialist skilled in Azure AD, Intune, and service desk operations.
United StatesWhat I'm looking for
I am an IT support specialist with 3+ years of MSP and enterprise experience supporting Azure AD, Intune, Office 365, Windows Server, and endpoint management. I consistently resolve complex technical issues in fast-paced, ticket-driven environments while maintaining high customer satisfaction and following ITIL best practices.
I have managed 500+ endpoints, streamlined device imaging and policy enforcement to improve onboarding, and reduced ticket resolution time by 20% through effective troubleshooting and escalation. I seek a fully remote or hybrid Service Desk or IT Support role where I can apply technical expertise, clear communication, and a customer-first mindset to drive secure, reliable operations.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
NTT
Apr 2024 - Mar 2025 (11 months)
Managed 500+ endpoints for hybrid and remote users, streamlined imaging and Intune policy enforcement to improve onboarding, and reduced ticket resolution time by 20% through escalated issue remediation and ITIL-aligned ServiceNow processes.
Technical Support Representative
NTT
Jan 2022 - Apr 2024 (2 years 3 months)
Provided Tier 1–2 support handling 30+ tickets daily for system access, application and hardware troubleshooting, supported Intune-managed devices and managed user lifecycle in Azure AD and on-prem AD.
Store Manager
Einstein Bros. Bagels
Jan 2015 - Jan 2021 (6 years)
Oversaw daily store operations, vendor management, and POS systems, and trained staff on technology use to improve transaction efficiency and operational reliability.
IT Assistant
Jimmy John's
Jan 2011 - Jan 2015 (4 years)
Provided hardware and systems support across store locations, maintaining POS and surveillance system reliability to minimize downtime.
Education
Degrees, certifications, and relevant coursework
EUEastern Michigan University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science, focusing on core computing principles and practical software skills.
WCWashtenaw Community College
Certificate, Information Systems
Earned a Certificate in Information Systems emphasizing foundational IT concepts and practical technical skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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