Open to opportunities

Keoagile Ratseane

@keoagileratseane

Executive Assistant and administrative professional with 5+ years supporting operations, executives, and client communications.

South Africa

Message

What I'm looking for

I’m looking for an executive support role where I can manage calendars, email, and projects end-to-end, support business operations with confidentiality, and strengthen client relationships—using CRM and productivity tools to keep everything organized and on time.

I am an Executive Assistant and Administrative Professional with 5+ years of experience supporting business operations through comprehensive administrative support, executive-level assistance, and high-quality client communication. I manage calendars and scheduling, handle inbox and email support, track tasks and follow-ups, and coordinate projects and meetings across stakeholders while maintaining confidentiality.

From my role supporting an insurance brokerage, I assist with outstanding account management, contact clients regarding overdue payments and suitable payment plans, and prepare and process invoices accurately. I also support underwriting by processing policy amendments, updates, renewals, and endorsements, maintaining compliant client records, and assisting with claims administration and documentation, while using tools like HubSpot CRM, ClickUp, Google Workspace, and Microsoft Office to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Novation Financial Services (Insurance Brokerage)

Nov 2020 - Present (5 years 9 months)

Provide executive-level administrative and operational support, including calendar coordination, email/inbox management, task tracking, and client communication. Support insurance operations as an underwriting assistant by processing policy amendments/renewals/endorsements, assisting with claims administration, and maintaining compliant client records.

Freelance Account Manager

Upwork

Apr 2026 - Jul 2026 (3 months)

Managed administrative, marketing, and executive support for a remote IUL insurance engagement, including social media account management, email management and scheduling, and follow-up on action items. Coordinated project timelines with stakeholders, managed executive calendars, drafted professional emails, and tracked priorities using CRM tools.