At AMH, I defined and executed the operational roadmap for multi-channel partner and enterprise operations. The scalable frameworks I developed reduced manual effort by 40% and improved partner experience across 26 states.
I’ve optimized partner onboarding, provisioning, billing, renewals, and support, and served as business owner for core operating systems. I partnered with Engineering and Business Systems on requirements, enhancements, UAT, and rollout planning.
Earlier at AMH, I documented workflows and established data integrity standards, while managing and mentoring teams whose work elevated partner retention to 90% YoY. At Rait Residential, I implemented process improvements that increased operational efficiency and service speed by 30% within 6 months.
