At The Coca-Cola Company, I provide employee care and HR support for active and former employees and retirees across North America, EMEA, and Latin America.
I resolve complex and sensitive cases involving payroll, benefits, Workday, company policies, and HR programs through phone, email, and chat. As a Global Benefits SME, I also support international assignees and coordinate North American international-assignee onboarding.
Previously, I investigated credit card fraud, disputes, and account concerns for Capital One Bank through Sykes, protecting sensitive customer information while following established resolution procedures.
I began my customer-support career at Amazon, assisting customers with orders, payments, shipping, package tracking, account information, and address updates. I bring a customer-focused approach to accurate, timely case resolution in English and Spanish.
