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hector rojas coward

@hectorrojascoward

HR professional with strong customer-service background and proven performance in high-volume environments.

Costa Rica
Message

What I'm looking for

I seek a role in HR or people operations where I can use my HR case experience, training ability, and conflict-resolution skills to improve processes and support employee experience.

I am an HR-focused professional and customer-service specialist with hands-on experience at global companies like Amazon and Vail Resorts. I consistently deliver high performance—handling significantly above-average case volumes, mentoring new hires, driving process improvements, and mediating employee-management issues while ensuring compliance with U.S. HR regulations.

Fluent in Spanish and English, I bring strong problem-solving, conflict-resolution, and time-management skills, plus proficiency in Microsoft Office and Canva. I am completing a Bachelor of Veterinary Medicine and seek roles where I can apply my HR experience, training aptitude, and dedication to service excellence to support teams and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

SE

Customer Service Representative

Sykes Enterprises

Jan 2019 - Jan 2020 (1 year)

Assisted banking clients with profile issues, refunds, deposits, and transfers while handling sensitive financial information accurately and resolving disputes professionally under pressure.

Education

Degrees, certifications, and relevant coursework

UA

Universidad De San Francisco De Asís

Bachelor of Veterinary Medicine, Veterinary Medicine

2021 -

Pursuing a Bachelor of Veterinary Medicine program since June 2021, focusing on veterinary sciences and clinical foundations.

Tech stack

Software and tools used professionally

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hector rojas coward - HR Associate - Amazon | Himalayas