Open to opportunities

hector rojas coward

@hectorrojascoward

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HR professional with strong customer-service background and proven performance in high-volume environments.

Costa Rica

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What I'm looking for

I seek a role in HR or people operations where I can use my HR case experience, training ability, and conflict-resolution skills to improve processes and support employee experience.

I am an HR-focused professional and customer-service specialist with hands-on experience at global companies like Amazon and Vail Resorts. I consistently deliver high performance—handling significantly above-average case volumes, mentoring new hires, driving process improvements, and mediating employee-management issues while ensuring compliance with U.S. HR regulations.

Fluent in Spanish and English, I bring strong problem-solving, conflict-resolution, and time-management skills, plus proficiency in Microsoft Office and Canva. I am completing a Bachelor of Veterinary Medicine and seek roles where I can apply my HR experience, training aptitude, and dedication to service excellence to support teams and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

HR Associate

Amazon

Sep 2024 - Aug 2025 (11 months)

Top-performing HR associate handling 33.3% more cases than average, supporting new hires and internal staff on U.S. HR regulations and compliance while mediating employee-management issues and coordinating benefits administration.

HR Operations Employee Relations Benefits Administration HR Compliance Case Management Process Improvement Onboarding Conflict Resolution

Food & Beverage Attendant

Vail Resorts Inc.

Dec 2023 - Mar 2024 (3 months)

Delivered high-quality guest service under peak conditions, won employee of the month twice, resolved customer complaints promptly, and assisted in onboarding and training new team members.

Guest Service Onboarding Teamwork Time Management

Customer Service Associate

Amazon

Jun 2020 - Sep 2023 (3 years 3 months)

Resolved account, package, and delivery issues across phone, email, and chat channels, proposed process improvements to boost team performance, and trained new associates to improve onboarding efficiency and customer satisfaction.

Customer Support Multichannel Support Process Improvement Training Ticket Resolution Communication

Customer Service Representative

Sykes Enterprises

Jan 2019 - Jan 2020 (1 year)

Assisted banking clients with profile issues, refunds, deposits, and transfers while handling sensitive financial information accurately and resolving disputes professionally under pressure.

Confidentiality Dispute Resolution Stress Management)