Open to opportunities

Ken User

@kenuser7

Message

Technical support and customer service specialist focused on rapid issue resolution and high customer satisfaction.

United States

Message

What I'm looking for

I’m looking for a customer-facing technical support role where I can troubleshoot complex issues, resolve billing questions accurately, and help customers feel heard—while partnering with a team that values first-contact resolution and continuous improvement.

I’m an accomplished customer service and technical support specialist with deep experience troubleshooting complex hardware, software, and web application issues while resolving billing inquiries. At Comcast Communications, I handled advanced technical repair for digital cable hardware/software and localized network equipment, troubleshooting escalations from tier-1 support and achieving a 100% resolution rate.

I’m also known for maintaining exceptional customer satisfaction through first-contact resolution, de-escalation, and strong active listening. Across roles, I managed high-volume inbound inquiries, cross-trained teammates on updated service protocols, and partnered with others to improve escalated support ticket outcomes—plus I bring additional hands-on care experience from working full-time as a home health caregiver.

Experience

Work history, roles, and key accomplishments

Home Health Care Provider

Mar 2025 - May 2025 (2 months)

Provided daily living assistance and health tracking, delivering personalized home-care support for patients. Managed individualized care routines to support comfort and wellbeing.

Patient Support Daily Management Routines Communication