Essence Seabrook
@essenceseabrook
Dedicated professional with extensive experience in customer service.
United StatesWhat I'm looking for
I am a dedicated and compassionate professional with extensive experience in customer service, team leadership, and client support. My career has been built on a foundation of providing person-centered care and resolving technical issues while maintaining effective communication with clients and colleagues alike.
In my role as an Internet Repair/Customer Service Specialist at Asurion, I honed my technical support skills while delivering high-quality customer service in a fast-paced environment. I also served as an Academic Advisor at Ultimate Medical Academy, where I guided students through their academic journeys, ensuring they had the resources and support needed for success. My experience as Direct Support Staff at Central Florida Group Home allowed me to provide essential support to residents, promoting their independence and dignity.
Experience
Work history, roles, and key accomplishments
Internet Repair/Customer Service Specialist
Asurion
Jan 2021 - May 2025 (4 years 4 months)
Provided technical support and troubleshooting for internet-related issues. Delivered high-quality customer service in a fast-paced environment. Assisted customers with service concerns, billing issues, and repair coordination.
Academic Advisor
Ultimate Medical Academy
Jan 2020 - Dec 2021 (1 year 11 months)
Guided students through academic planning and course selection. Monitored academic progress and provided support resources. Conducted regular check-ins to encourage student success.
Direct Support Staff
Central Florida Group Home
Jan 2020 - Dec 2021 (1 year 11 months)
Supported residents with daily living activities, medication reminders, and personal care. Maintained a safe and nurturing environment while promoting independence and dignity. Communicated effectively with supervisors and documented care provided.
Customer Service Lead
Sears
Jan 2018 - Dec 2020 (2 years 11 months)
Led a team of associates to deliver outstanding customer service. Resolved escalated customer issues with professionalism and efficiency. Trained and mentored new staff; maintained knowledge of store policies and procedures.
Education
Degrees, certifications, and relevant coursework
VCValencia College
Associate of Arts (A.A.) Degree, General Studies
Obtained an Associate of Arts (A.A.) Degree. Focused on foundational studies to prepare for further academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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