Angel Mayo

Provided daily care and support to adult residents, assisting with activities of daily living including hygiene, grooming, dressing, and meal preparation. Administered medications per prescribed schedules and documented medication records while reporting health concerns.

Assisted clients with daily living activities to promote independence and overall well-being. Completed household tasks and provided overnight supervision while ensuring adherence to safety protocols.

Provided customer service for benefits, eligibility, claims, and billing inquiries while ensuring HIPAA compliance and adherence to company policies. Researched complex member issues with internal departments and delivered accurate, timely solutions using call center systems.

Provided Tier 1 and Tier 2 technical support for Apple products by diagnosing and resolving hardware, software, and connectivity issues. Served as the primary point of contact for customers to ensure efficient resolution of complex technical problems.

Verified insurance coverage and reimbursement processes, communicating accurately with patients, physicians, and healthcare professionals. Coordinated with insurance carriers and finance departments to facilitate prompt payment of approved claims and maintained precise documentation.

Processed medical records retrieval requests and transactions via phone, email, fax, and mail while following HIPAA policies and protocols. Identified and documented patterns of inconsistent or inaccurate claims filing and guided clients through opening commercial insurance, Medicare, and Medicaid claims and ordering records through internet portals.

Earned a High School Diploma in General Education from Northampton County High School in Gaston, North Carolina (completed in 2019).